I'm getting monthly billed for The Roku Channel for $12.72. It does not show on the Roku subscription and I have no idea where this is coming from?
Please advise and HELP
Jodie
Hi, @JS1987.
Welcome to the Roku Community!
We appreciate you reaching us about the unrecognized charge on your account. We'd be happy to help.
Here are the steps to check the subscription on your account:
If you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize
We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.
Thanks,
Reynan
Jodie:
Go to the customer support page on the Roku website, contact us, accounts&subscription and then select the issue concerning that and you will be able to chat or talk with someone regarding your issue.
Hi, @JS1987.
Welcome to the Roku Community!
We appreciate you reaching us about the unrecognized charge on your account. We'd be happy to help.
Here are the steps to check the subscription on your account:
If you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize
We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.
Thanks,
Reynan