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Tilly2010
Newbie

Wants to cancel Roku for CBS

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I am being billed for Roku for cbs inyteracti $64.94 twice on 11/26 and 12/01. I did not order nor watch.

Please cancel and refund money.  I have been charged $12.98 in previous billing.  We have a Roku stick.

Please clear up, I am confused as to what these charges are for.

 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wants to cancel Roku for CBS

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Hi, @Tilly2010.

Greetings from the Roku Community!

We appreciate you reaching us about canceling your subscription. We're here to help.

Here are the steps to cancel a subscription:

  1. Go to my.roku.com/subscriptions
  2. Under Active subscriptions, select the subscription you want to cancel. 
  3. Select Manage subscription and then select Turn off auto-renew.
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

For the refund, you may contact our Account and Billing support for further assistance. Visit the Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wants to cancel Roku for CBS

Jump to solution

Hi, @Tilly2010.

Greetings from the Roku Community!

We appreciate you reaching us about canceling your subscription. We're here to help.

Here are the steps to cancel a subscription:

  1. Go to my.roku.com/subscriptions
  2. Under Active subscriptions, select the subscription you want to cancel. 
  3. Select Manage subscription and then select Turn off auto-renew.
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

For the refund, you may contact our Account and Billing support for further assistance. Visit the Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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