Account, payments & subscriptions

[JoseHernandez22]

I cancelled my subscription for Paramount+ Essential on The Roku Channel, Subscription ended last Nov 17, 24. But I still got the charge for the subscription on December $7.99.
I checked my Roku subscriptions and I have nothing active and I don't have other Roku account

[Flygal1225]

I am getting billed $83.99. Plus $13.99 and no one has me showing subscriptions yet it’s being charged on Roku.  Can’t get a live person to speak to or a way to look up monthly charges until too late  need help!

[RokuReynan-L]

Hi, @JoseHernandez22 and @Flygal1225.

Greetings from the Roku Community!

We appreciate you reaching us about the charge on your account. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also follow the steps below to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[tech450]

I also got charged $64.25 by Roku for a Foxnation subscription I didn't want. All the website shows is the charge but no way to get your money back and no way to contact anyone. I'll never buy another Roku device again! How can a company conduct business but not have any way to contact them? Sorry way to run a business!

[RokuReynan-L]

Hi, @tech450.

Greetings from the Roku Community!

We understand your frustration and apologize for the billing issue. To request a refund, please contact our Account and Billing team through our Account and Billing Support page. Select "Account, payments & subscriptions" to call or chat with us.

We hope this is resolved quickly.

Thanks,
Reynan