Account, payments & subscriptions

[sharonmc]

I have been being double charged one for Parimount plus and the other for Roku CBS Interactive and I need to find out how I can get my money back!!! I Would like to have all my money put back in my account for however months you have been double charging me.. Thank you Sharon 

[RokuArjiemar · Accepted solution]

@sharonmc,

Thank you for posting in the Roku Community!

We understand the confusion on your end about this charge to your account. No worries, we will be more than happy to thoroughly investigate these charges on your account. 

Our billing team is ready to assist you directly. You can contact them by phone or live chat at Roku Support and select the option for "Accounts, Payments, and Subscriptions."

For more detailed information on managing your subscription, please visit: Manage or cancel subscriptions through Roku.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[DawnM316]

I am being billed for your on 2 different credit cards for over a year and just realized.   I need help getting it to stop

[JWS9518]

@DawnM316 Go to the support link provided above and select accounts and you will be able to contact Roku support via chat or phone.

[DawnM316]

Can i please have a phone number to contact you

[JWS9518]

@DawnM316 

This is mostly a user forum with users just like you.  Follow the instructions above at the link provided by the moderator and you will be able to contact customer support there.

[DawnM316]

RIDICLOUS   This is confusing

[DawnM316]

what link?????

[JWS9518]

@DawnM316 Read all of the comments provided in this posted discussion.  Arjiemar provides links to Roku support in purple in order to get the help you need.

[HDMIGuy]

@DawnM316

 https://support.roku.com/article/208756478