Remote won’t pair light blinking but stuck on pair your remote screen
I just got Roku. Have done all the trouble shooting. Pairing light is blinking but I’m stuck on Pair your remote screen. Nothing works. It won’t connect to remote.
Forum Discussion
1) Pull the batteries from the remote.
2) Factory Reset the Roku (hold the reset button in for 45 seconds with the power on)
3) When it gets to the pairing screen, put the batteries in the remote and hold it an inch or two away from the Roku (just hold it there for a minute).
Repeat this process a few times (but instead of doing the Factory Reset, just reboot the Roku by pulling the power from it).
If it still wont pair, return/refund/exchange.
Same deal. I've reset and unplugged and continue to be stuck on the pairing screen. Funny thing is, it worked when I first set it up, then once the power went off and back on it no longer worked
Thanks for the post.
If you are unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
DannySame problem. Brand new out of the box.
SN: 2130 A8849409Model:3810x
Please help. I’ve tried everything in this string and all other troubleshooting items related to this.
Bruce
BJK12 wrote:Same problem. Brand new out of the box.
... Model:3810x ...That model was discontinued seven months ago. That means the batteries sat for at least that long. And since it's unusual for a device to be sold as new that long after discontinuance, I'm wondering if there's something else that might figure into this.
And, "tried everything" isn't helpful in telling what you've done. If you have actually tried everything, then it's defective and should be returned. The comparable replacement to the 3810 would be the 3820 Roku Streaming Stick 4K, which is currently on sale for $39. At that price, and exchange may be a good idea, unless you got a really great bargain on the 3810.
But in case there is something that wasn't tried, follow the instructions on this page, scrolling down to "Pair your voice remote during setup." And do not consider the batteries in that box as new. They've been sitting on a shelf for months, possibly years.
I have similar issue and I have tried all the steps listed in the support docs including hard reset etc. still when my roku stick boots up, I see select language screen and immediately it jumps to pair your remote and its stuck there.
Here is the SN S08y4193uwro - model - 3820X
TY
Thanks for the post.
Can you please provide more information about the issue you are experiencing? How is your Roku device being powered? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you put new batteries in the remote? When you are directed to pair your remote, do you follow the steps shown on screen?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
I’m having the same issue. Any luck?
Hi Itsashleyok
I hope you're doing well.
The troubleshooting steps available in the Support link I posted above may help. Try giving it a shot!
Let us know how it goes.
All the best,
Kariza
