Remotes

[Robbyrails]

Remote has started to make a high pitch noise and no longer controls the tv. I have replaced the batteries and still have the same issue. Any way to fix this? I’m sick of replacing these remotes for this issue. The cost of the remote is almost as much as a new Roku!

[RokuRiamie-D]

Hi @Robbyrails,

Thanks for sharing. We'd like to take a closer look at this issue.

Just to clarify, did the pitch noise come from the remote? Also, what is the exact model of the Roku remote? (a picture will help - How do I insert an image in a post?)

Keep us posted.

Roku Community Team

[Robbyrails]

Thanks. Yes, the high pitch is coming from the remote itself. 
It is  rc-al7. 

[RokuTakashi]

Hi, @Robbyrails 

Let's perform a remote reset to troubleshoot the issue. Follow the steps below.

Restart your Roku Remote

• Reset your remote: Press and hold the Back and Home/Pairing buttons simultaneously for about 20 seconds.

Re-pair your Roku remote

• Set the Roku device in pairing mode, unplug it from the power outlet for 15 seconds, and plug it in again.
• Initiate pairing by pressing and holding the Back and Home/pairing button for 5 seconds.

Give this a try and let me know if this eliminates the issue.

Keep us posted.

Thanks,
Roku Community Team.