Remotes

[Jasonoutside313]

I have read all of your threads and done all of the things that you’ve said to do and none of them are correcting the issue which appears to be a programming issue. It seems like you’re reaching out to people individually when they can’t get their situation resolved instead of posting the resolution on the thread.  Please tell me how I can send this remote in for a new one that will work

[RokuTakashi]

Hi, @Jasonoutside313 

Welcome!

I understand the microphone and voice features with your Roku Voice Remote Pro have stopped working.

Let's perform a remote reset to troubleshoot the issue. 

Restart your Roku Remote

• Reset your remote: Press and hold the Back and Home/Pairing buttons simultaneously for about 20 seconds.

Re-pair your Roku remote

• Set the Roku device in pairing mode, unplug it from the power outlet for 15 seconds, and plug it in again.
• Initiate pairing by pressing and holding the Back and Home/pairing button for 5 seconds.

For more details, visit this link: How to fix your Roku voice remote that is not working

Give this a try, and let us know what you find out.

Thanks,
Roku Community Team.