Remotes

[RokuDanny-R]

@voilet9098 @1Hardy

Thanks for the posts.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: 

Fix your remote

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[hollywoodjavi]

i am having the same issue too. Its been a week since I've been able to use it. 

my serial number is; X01700W9S0UC

and on stick the sn is: SO8Y41C9SOUC

[voilet9098]

@RokuDanny-R . Sorry for the delayed response. I have tried above steps and my roku is stuck at pair your remote screen, since I can not go to roku device system (my romote doesnt work, here is the serial number on the device - SOBY4193UWRO.

Thanks.

[RokuDanny-R]

@voilet9098

Thanks for the post.

It doesn't look like the information that you provided was accurate as I was not able to look up that device ID or serial number. Can you check again the number on the bottom of the device or provide a photo?

Once we have this information, we will be able to pass it along to our Support team to assist you further.

Thanks,
Danny

[voilet9098]

Here you go. Thank you

[RokuDanny-R]

@voilet9098

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[voilet9098]

Thank you. 

[Kebradley13]

Did they help you? I am facing the same issue with my remote. Purchased a brand new one, new batteries, tried all the factory resets etc. 

can someone please from roku support assist

[RokuKariza-D]

Hey @Kebradley13

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

All the best,
Kariza

[Kebradley13]

@RokuKariza-D Roku Device SN: 225094628603 Model: 3810X; Remote Model RC-FA1 3226001105