Remotes

[Quinnie44]

I have three Roku sticks on three different TVs and I am having the same issue with all three. The remote will be working fine and then the back button, fast forward, rewind, and play/pause buttons stop working. The home button and volume and mute work but nothing else. I take the batteries out and all of that but it doesn’t work. To get the buttons to work again, I have to hit the home button, go back to the app I was in and the show I was watching and then they will work but of course when I go back into the show it hasn’t saved where I was and I have to fast forward to find the spot where I left off, its really annoying. 

[RokuRiamie-D]

Hey @Quinnie44,

We get that the Roku remote has an issue with multiple buttons not working.

We'd like to know the following:

• Model of the remote (a picture will help - How do I insert an image in a post?)
• Does it happen with specific content, or have you tried other apps too?
• Have you tried using the Roku mobile app to see if the same issue occurs?

Keep us posted.

Roku Community Team

[Quinnie44]

Hello,

It happens often with the Xfinity app but it has also happened in other apps such as Paramount+. I have tried using the app to control the TV when this happens and it doesn’t work. I cannot fast forward, pause, all I can do is hit the Home button and then things start working again.  

[Quinnie44]

Also there was no option to insert a photo unlike the directions that were sent stated there would be. 

[Quinnie44]

Model RC-GZ1

3226001305

[RokuHaz-M]

Hi there! @Quinnie44 

Thanks for keeping us posted!

To dive deeper into this, can you please tell us:

• Have you seen any updates when this goes on? What's the software version your Roku is on right now?
• Have you tried using the mobile app? Do you experience the same issue?
• Can you please tell me when and where you purchased the remote? Did it come with a Roku device or a TV?

Keep us updated!

Roku Community Team

[Quinnie44]

Hello,

When the remote stops working the mobile app doesn’t work either. The only up that responds both on the remote and in the app is the home button. I purchased the device on Amazon on October 8, 2024 and the other one on January 14, 2024. Per the device it says that it was last updated on 1/8/25 and the last time it was checked for an update was 4/8/25. The software version is 14.1.4.

[RokuHaz-M]

Gotcha! @Quinnie44

Thanks for keeping us posted!

Could you please follow these steps and let me know if this resolves the issue? Navigate to Home > Settings > System > Power > System Restart > Confirm Restart. Once the system has restarted, can you try accessing the apps again?
Looking forward to your response!

Roku Community Team