chuckmiceter
Reel Rookie

Does missing Status Light mean I need a new remote?

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Started having trouble with my Roku voice remote.  We have two Roku streaming devices, one in the living room, one in the kitchen.  The kitchen is the problem, the one in the living room works fine.  We have a CenturyLink Router that provides signal for both TV’s.  I cannot get the kitchen remote to work but my Visio TV provided apps do work, I can watch movies from a number of sources, Netflix, etc.  I did all the required troubleshooting; new batteries, remove power from streaming stick, wait 10 seconds, hold down both the Back and Home buttons, etc.  When I reapply power to the streaming stick, I can get to the Roku start up page (Roku letters jumping up and down).  However, I get nothing from my Roku voice remote.  I don’t even get the little green status light.  Suggestions? Thanks.

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RokuHaz-M
Community Moderator
Community Moderator

Re: Does missing Status Light mean I need a new remote?

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Hi there! @chuckmiceter 

Thanks for letting us know!

I sent you a private message; please check your inbox. For now, I’d suggest using the Roku Mobile app as a backup remote. Check out this link to download the app!

Hope this helps!

Roku Community Team

Haz M.
Roku Community Moderator

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RokuHaz-M
Community Moderator
Community Moderator

Re: Does missing Status Light mean I need a new remote?

Jump to solution

Hi there! @chuckmiceter 

Thanks for letting us know!

I sent you a private message; please check your inbox. For now, I’d suggest using the Roku Mobile app as a backup remote. Check out this link to download the app!

Hope this helps!

Roku Community Team

Haz M.
Roku Community Moderator
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