Remotes

[JNBIV]

When I turn the volume up or down it seems to stick and over adjust. 

[HDMIGuy]

@JNBIV What device?  Try restarting the device.

[RokuTakashi · Accepted solution]

Hi, @JNBIV 

Welcome to the Roku Community.

I understand that you've encountered some trouble with your Roku remote's volume button that seems to be stuck, and I'm here to help. Let's perform a troubleshooting step to resolve the issue.

Try this...

1. Navigate on your Roku remote to Settings.
2. Then, go to System > Power > System Restart.

Once this has been performed, you can check to see if you notice any improvements.

I hope this works, and keep me posted on what you find out.

Thanks,
The Roku Community Team.

[JNBIV]

Thank you for this suggestion but it did not resolve the issue.  As an additional point of reference I have four Roku tv’s/remotes and this issue is isolated to just one of those units. 

software is up to date and system has been restarted as suggested. 

[RokuRiamie-D]

Hi @JNBIV,

Thank you for your response!

We would like to investigate this issue further. Please provide us with a photo of your Roku remote that shows the stuck volume button.

How do I insert an image in a post?

Additionally, please let us know the model of your Roku device or TV that you are having issues with and the type of Roku remote you have.

Thanks,
The Roku Community Team

[JNBIV]

[JNBIV]

Remote is model RC 628 firmware version RTN.4246

[JNBIV]

[JNBIV]

[JNBIV]

ROKU system is 4801RW-Roku Ultra  serial number x010004xntsf software version 14.4