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JNBIV
Channel Surfer

Remote volume is sticking

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When I turn the volume up or down it seems to stick and over adjust. 

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1 Solution

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RokuTakashi
Community Moderator
Community Moderator

Re: Remote volume is sticking

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Hi, @JNBIV 

Welcome to the Roku Community.

I understand that you've encountered some trouble with your Roku remote's volume button that seems to be stuck, and I'm here to help. Let's perform a troubleshooting step to resolve the issue.

Try this...

  1. Navigate on your Roku remote to Settings.
  2. Then, go to System > Power > System Restart.

Once this has been performed, you can check to see if you notice any improvements.

I hope this works, and keep me posted on what you find out.

Thanks,
The Roku Community Team.

 

Takashi O.
Roku Community Moderator

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10 REPLIES 10
HDMIGuy
Roku Guru

Re: Remote volume is sticking

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@JNBIV What device?  Try restarting the device.

 

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RokuTakashi
Community Moderator
Community Moderator

Re: Remote volume is sticking

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Hi, @JNBIV 

Welcome to the Roku Community.

I understand that you've encountered some trouble with your Roku remote's volume button that seems to be stuck, and I'm here to help. Let's perform a troubleshooting step to resolve the issue.

Try this...

  1. Navigate on your Roku remote to Settings.
  2. Then, go to System > Power > System Restart.

Once this has been performed, you can check to see if you notice any improvements.

I hope this works, and keep me posted on what you find out.

Thanks,
The Roku Community Team.

 

Takashi O.
Roku Community Moderator
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JNBIV
Channel Surfer

Re: Remote volume is sticking

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Thank you for this suggestion but it did not resolve the issue.  As an additional point of reference I have four Roku tv’s/remotes and this issue is isolated to just one of those units. 

software is up to date and system has been restarted as suggested. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Remote volume is sticking

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Hi @JNBIV,

Thank you for your response!

We would like to investigate this issue further. Please provide us with a photo of your Roku remote that shows the stuck volume button.

How do I insert an image in a post?

Additionally, please let us know the model of your Roku device or TV that you are having issues with and the type of Roku remote you have.

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator
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JNBIV
Channel Surfer

Re: Remote volume is sticking

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IMG_3091.jpeg

 

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JNBIV
Channel Surfer

Re: Remote volume is sticking

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Remote is model RC 628 firmware version RTN.4246

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JNBIV
Channel Surfer

Re: Remote volume is sticking

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IMG_3092.jpeg

 

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JNBIV
Channel Surfer

Re: Remote volume is sticking

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image.jpg

 

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JNBIV
Channel Surfer

Re: Remote volume is sticking

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ROKU system is 4801RW-Roku Ultra  serial number x010004xntsf software version 14.4

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