Forum Discussion

Gurn's avatar
Gurn
Reel Rookie
5 years ago

Remote won’t pair light blinking but stuck on pair your remote screen

I just got Roku.  Have done all the trouble shooting.  Pairing light is blinking but I’m stuck on Pair your remote screen.  Nothing works.  It won’t connect to remote.  
remotes
StreamerUser's avatar
StreamerUser
Roku Guru
5 years ago

1) Pull the batteries from the remote.

2) Factory Reset the Roku (hold the reset button in for 45 seconds with the power on)

3) When it gets to the pairing screen, put the batteries in the remote and hold it an inch or two away from the Roku (just hold it there for a minute).

Repeat this process a few times (but instead of doing the Factory Reset, just reboot the Roku by pulling the power from it).

If it still wont pair, return/refund/exchange.

 

  • cschoward11's avatar
    cschoward11
    Newbie
    4 years ago

    Same deal. I've reset and unplugged and continue to be stuck on the pairing screen. Funny thing is, it worked when I first set it up, then once the power went off and back on it no longer worked

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      cschoward11

      Thanks for the post.

      If you are unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • BJK12's avatar
        BJK12
        Channel Surfer
        4 years ago

        Same problem. Brand new out of the box. 
        SN: 2130 A8849409

        Model:3810x

        Please help. I’ve tried everything in this string and all other troubleshooting items related to this. 

        Bruce