Forum Discussion
Thanks for the post.
Can you please provide more information about the issue you are experiencing? How is your Roku device being powered? Is the device plugged into the TV USB port or is it plugged into a wall outlet? Have you put new batteries in the remote? When you are directed to pair your remote, do you follow the steps shown on screen?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
My Roku is plugged into wall. I have tried resetting Roku multiple times using reset button without any luck. I have two remotes rechargeable and battery one and both are fully charged/new pair of batteries. I have followed instructions to reset Roku, put batteries on once Roku reboots, press pair button on remote for 20-40 seconds, both the remote blinks but Roku is stuck on pairing screen. I am not able to operate my Roku. Thanks
- Tivoburkee4 years agoCommunity Streaming Expert
Are you using the included usb cable with bump in it? The remote actually communicates with long range receiver and not the roku stick, without it no pairing.
- voilet90984 years agoChannel Surfer
Yes I am using included USB cable. Thanks
- JEHLKH4 years agoNewbie
I am doing everything suggested on the website and above including buying a new remote and still . . . Nothing. The new remote behaves the exact same way. Just continues to blink and won’t pair. I am getting frustrated.