Forum Discussion

Gurn's avatar
Gurn
Reel Rookie
4 years ago

Remote won’t pair light blinking but stuck on pair your remote screen

I just got Roku.  Have done all the trouble shooting.  Pairing light is blinking but I’m stuck on Pair your remote screen.  Nothing works.  It won’t connect to remote.  
remotes
Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
4 years ago

voilet9098 

Are you using the included usb cable with bump in it? The remote actually communicates with long range receiver and not the roku stick, without it no pairing. 

voilet9098's avatar
voilet9098
Channel Surfer
4 years ago

Yes I am using included USB cable. Thanks

  • JEHLKH's avatar
    JEHLKH
    Newbie
    4 years ago

    I am doing everything suggested on the website and above including buying a new remote and still . . . Nothing.  The new remote behaves the exact same way.  Just continues to blink and won’t pair.  I am getting frustrated.

  • voilet9098's avatar
    voilet9098
    Channel Surfer
    4 years ago

    RokuDanny-R . Sorry for the delayed response. I have tried above steps and my roku is stuck at pair your remote screen, since I can not go to roku device system (my romote doesnt work, here is the serial number on the device - SOBY4193UWRO.

    Thanks.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    voilet9098

    Thanks for the follow up.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny

  • Kebradley13's avatar
    Kebradley13
    Reel Rookie
    4 years ago

    Did they help you? I am facing the same issue with my remote. Purchased a brand new one, new batteries, tried all the factory resets etc. 

     

    can someone please from roku support assist

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    voilet9098 @1Hardy

    Thanks for the posts.

    We would recommend taking a look at the troubleshooting steps provided by our Support page here: 

    Fix your remote

    If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

  • hollywoodjavi's avatar
    hollywoodjavi
    Newbie
    4 years ago

    i am having the same issue too. Its been a week since I've been able to use it. 

     

    my serial number is; X01700W9S0UC

     

    and on stick the sn is: SO8Y41C9SOUC

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    voilet9098

    Thanks for the post.

    It doesn't look like the information that you provided was accurate as I was not able to look up that device ID or serial number. Can you check again the number on the bottom of the device or provide a photo?

    Once we have this information, we will be able to pass it along to our Support team to assist you further.


    Thanks,
    Danny

  • voilet9098's avatar
    voilet9098
    Channel Surfer
    4 years ago

    Here you go. Thank you

     

  • voilet9098's avatar
    voilet9098
    Channel Surfer
    4 years ago

    Thank you. 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hey Kebradley13

    We're here to help!

    Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


    All the best,
    Kariza

  • Kebradley13's avatar
    Kebradley13
    Reel Rookie
    4 years ago

    RokuKariza-D Roku Device SN: 225094628603 Model: 3810X; Remote Model RC-FA1 3226001105

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Kebradley13

    Thanks for the reply.

    I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


    All the best,
    Kariza