Remotes

[bresetts]

I have three Roku Stream Sticks+ and all three remotes do not work and have a high pitch sound coming from them.  How could three remotes go bad a few months apart from one another??  
I have been a Roku customer for years and these sticks are not that old. 
I folowed the support items to try and fix the issue but nothing works. 

I started using the app for the remote but that does not help if I'm not home and my family wants to watch something.  

[genericjeff]

Roku replaced one of my screeching remotes and it's doing it AGAIN.   This is aggravating for being a reoccurring issue.  Please replace this defective remote. 

[Badq45t]

Yes, I must remove the batteries it was crazy it took me forever to figure out where that noise was coming from. I really like Roku over Amazon Fire

[Badq45t]

and nobody has contacted me 😞

[RokuERey]

Hi, @bresetts @genericjeff @Badq45t

Welcome to the Roku Community!

Thanks for bringing this to our attention. We do apologize for the inconvenience this has caused with your remote.

We do appreciate the troubleshooting steps you took. We'd like to know more how we can help. Could you provide us the serial number of your Roku device from Settings>System>About for us to further investigate?

We're looking forward to your update.

Thanks,

Rey

[genericjeff]

Yh0096846568 and ct379454050 both have screeching remotes

[RokuMaresa]

Hi @genericjeff

Thank you so much for sharing this with us.
We have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

We appreciate your patience and understanding.

All the best,

Mares

[kAbLaAmMy]

This has happened to me with two different remotes. Replacing batteries doesn’t fix the problem.

SN: YH001G242344

[RokuJechealR]

Hi @kAbLaAmMy,

Thanks for posting regarding your issue with the remote in the Roku Community!

Have you tried running the troubleshooting steps from our Support page to get your remote back up and running? Fix your Remote.

Please keep us posted if you still have any issues with your Roku remote.

All the best,

Chel

[kAbLaAmMy]

Yes, I’ve gone through those steps. They didn’t work the first time so I replaced the remote. The troubleshooting steps didn't work this time, either.