Remote High Pitch Noise issue
I have three Roku Stream Sticks+ and all three remotes do not work and have a high pitch sound coming from them. How could three remotes go bad a few months apart from one another?? I have been a...
Forum Discussion
Hi, bresetts genericjeff Badq45t
Welcome to the Roku Community!
Thanks for bringing this to our attention. We do apologize for the inconvenience this has caused with your remote.
We do appreciate the troubleshooting steps you took. We'd like to know more how we can help. Could you provide us the serial number of your Roku device from Settings>System>About for us to further investigate?
We're looking forward to your update.
Thanks,
Rey
This has happened to me with two different remotes. Replacing batteries doesn’t fix the problem.
SN: YH001G242344
Hi kAbLaAmMy,
Thanks for posting regarding your issue with the remote in the Roku Community!
Have you tried running the troubleshooting steps from our Support page to get your remote back up and running? Fix your Remote.
Please keep us posted if you still have any issues with your Roku remote.
All the best,
Chel
Yes, I’ve gone through those steps. They didn’t work the first time so I replaced the remote. The troubleshooting steps didn't work this time, either.
Hi RokuJechealR
Yes, I've tried the troubleshooting steps and they didn't work.
Thanks for keeping us posted, kAbLaAmMy.
We appreciate you for trying to perform the troubleshooting process provided above. Just to clarify, does the high pitch noise happen whenever you're trying to pick an app/channel or when you are in a specific app/channel? Would you mind clarifying when did the issue occur? Once we have a more precise grasp of the situation, we will be able to recommend the appropriate next steps.
We hope to hear back from you!
Kind regards,
Carly
