RokuERey
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Re: Hotel wifi won't work on my camera the base model se
Hey there cornkiller36795, If you're having trouble connecting your Roku Camera to a hotel Wi-Fi, here's what to try: Check Wi-Fi Compatibility: Ensure your hotel Wi-Fi network is 2.4 GHz and supports WPA/WPA2/WPA3 security. Check Wi-Fi Range: Try moving the camera closer to the router if the signal is weak. Update Wi-Fi Settings: If you recently moved or changed your network, update the Wi-Fi settings in the Roku Smart Home app. For detailed instructions on changing Wi-Fi settings, check out this support article: [How to change Wi-Fi settings on your Roku Smart Home device | Official Roku Support Let us know if you have any other questions! Best, The Roku Community Team1.3KViews0likes0Comments[Solved] OS 13 YouTube TV freezes when fast-forwarding
Hi Community users, We are aware that some users are experiencing an issue with YouTube TV where fast forwarding results in the channel freezing. UPDATE (9/5) We believe the issue was resolved. If you're still seeing the issue, please start a new thread, and provide the following details: Roku device model, serial number, device ID, and OS version (Found in Settings > System > About). Channel version/build: Select the channel on the Home screen and press the * button to find this information. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed. Your cooperation in providing this information will greatly aid our engineering team in identifying and resolving the issue. We will keep you updated as we make progress. Thank you for your patience and understanding. Best regards, Roku Community TeamSolved15KViews0likes194CommentsRe: Roku smart home in CANADA
Hi mbzadegan, Welcome to the Roku Community! Thanks for reaching out. We'd love to extend the availability of having this Smart Home set up at your home. However, the Roku Smart Home app is currently available only in English in the United States. Let us know if there's anything we can further assist you. Regards, Rey1.8KViews0likes0CommentsRe: Not recording video indoor cameras
Hi JudyGayle, Thanks for reaching us about this and welcome to the Roku Community! You're supposed to have access to all its features when you're in a free trial, and that includes recording. We would recommend to check if the firmware is up to date. See the steps below. Update a single device Select a device from the Home screen in the smart home app. Tap Settings in the top corner. Tap Device info. Tap Firmware version to see the current software and build version and check for an update. If a software update is available, tap Update. If you're still seeing the issue, you may proceed to reinstall the Smart home app and log in once more. Still no improvement, please reach us back and share with us the details below. DID/MAC: Roku Model: Mobile App Error Code: Firmware version Troubleshooting steps taken Log ID: For additional troubleshooting you may refer to our support page here: How to fix a video recording on your Roku Smart Home camera or video doorbell. Thanks, Rey2KViews0likes2CommentsRe: Selecting channels takes me to a menu of choices instead of the channel selected
Hi trace2420, Thanks for making your first post here in the Roku Community! We'd like to be of support with this playback issue going on. This should't the behavior when accessing Live TV. Sometimes a system restart will help. We would recommend to follow the steps below. System restart your device Press Home on your Roku remote. Scroll and select Settings. Select System. Select Power. If you do not see a Power submenu, skip to the next step. Select System restart. We hope this helps! All the best, Rey814Views0likes0CommentsRe: Unable to disable Amazon Prime auto playback of movie trailers when browsing catalog.
Hi sarahthompson, We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel. Here are a few things to take note of if you're seeing videos automatically playing. Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own. Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos. However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help. You can contact them here: Prime Video: Help. We hope this wraps up your case. Thanks, Rey4.5KViews0likes1CommentRe: BritBox through Roku Taggart Season 13 missing episodes
Hi tbennetttx, Thanks for reaching us here in the Roku Community! I was able to reproduce the issue and I have passed along this to the appropriate Roku team for further investigation. Let us know if there's anything else we can further assist you. Thanks, Rey525Views0likes0CommentsRe: Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed
Greetings Community users, We appreciate you for keeping this thread posted. Please be aware that we are currently working to resolve the issue. We'll need your help in the meantime to forward an additional update to the team. Please share with us the details below. DID/MAC: Roku Model: Mobile App Error Code: Firmware version Troubleshooting steps taken Log ID: We'll be marking this case as resolved for reference with the other users. We'll be anticipating your update. Thanks, Rey4.4KViews1like5CommentsRe: [6.0] Camera is slow and disconnecting after the recent update.
Greetings reptem1970 FC75, We really do apologize for the delay in our solution about this and we appreciate you for keeping us posted. I haved passed along an update to the team with the information you have provided. We'll make sure to keep this thread posted for any additional update. In the meantime, your patience and understanding are much appreciated. Thanks, Rey2.2KViews0likes0Comments