[Solved] Insufficient Memory Error
Hey everyone, Some users may be seeing an “Insufficient Memory” error. Status Update: We believe the issue is now resolved by performing a system restart. Try restarting your Roku device with the steps below: Press Home on your Roku remote Go to Settings > System Select Power (if visible) Choose System Restart – If you don’t see the Power option, remove the power cord from your Roku device for at least 10 seconds, then plug it back in For more tips and info, visit our support article: 🔗 What to do if you see "insufficient memory" on your Roku device Thank you for choosing Roku! Roku Community TeamSolved8.1KViews1like130Comments
[SOLVED] 3/13/25 Service Interruption
UPDATE 9:42pm PT: We believe the issue is resolving and services are coming back up. Go ahead and try again, you may need to restart your device. Keep us posted if you're still experiencing the issue. -------------------------------- We are aware of a service interruption impacting customers. If you're unable to stream content, please do not factory reset your device. Please let us know the following information. Your Device ID, software version, and build (found under Home > Settings > System > About). Are you seeing any error messages? Which apps are impacted on your device or are you seeing this issue on all apps? Are you seeing an error with your home screen clock? Let us know your Tracker ID if possible (using your remote, press Home 5x then Back 5x) Any of this information is helpful while we continue investigating. Thank you for your patience while we navigate this interruption.Solved3.3KViews0likes119Comments
[Solved] Watch TCM App stuck on loading screen
Hi everyone! We’ve seen some reports of the Watch TCM app getting stuck on the loading screen on Roku. Status Update 8/15: We believe the issue has been resolved! To make sure you have the latest version of the app, please update your Roku software by following these steps: Press the Home button on your Roku remote Scroll and select Settings Select System Select Software update Choose Check Now to manually check for updates If the issue continues, feel free to reach out to Watch TCM directly for further help. You can contact them here. Happy Streaming! 💜 Roku Community TeamSolved2.5KViews9likes190Comments[Solved] Service Interruption with Google Home/Alexa Commands & Device Connection
Hey everyone! If you were experiencing issues with your smart home device not connecting or Google Home/Alexa commands not working. Status Update 8/13 9 AM PST: We believe the issue is now resolved. If you're still seeing errors or voice commands aren't working, please let us know. Feel free to tag me, and we’ll take a look! Thank you, Mary Roku Community TeamSolved496Views2likes45Comments[Solved] Back button on Roku not working
Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow these steps to restart: Press Home on your Roku remote Scroll and select Settings Select System Select Power (If you don’t see this, skip to the next step) Select System restart After the reboot, the back button should work again. If it doesn’t, let us know! Thank you, Mary Roku Community Team21KViews18likes327Comments[Solved] Closed captioning on Hulu is out of sync
Hey everyone! Status update 8/15: Good news! We believe the issue with the Hulu app's closed captioning out of sync is now fixed, and it should be up and running now. If you still encounter the issue, please let us know so we can check it out further. Thank you. Roku Community TeamSolved2.5KViews5likes109Comments[Solved] Roku Device Stuck in Recovery Mode
Hi Community users, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue; however, it appears that some TVs aren't updating automatically. If your TV hasn't updated yet, please provide your Device ID, and we can assist in pushing the update through. We're closing this thread now. Thanks so much for your patience! Roku Community TeamSolved7.7KViews0likes341Comments
[Solved] Roku TV - Black screen on Live TV Channel
Hey, everyone. We’ve received reports about a black screen issue on the Roku Live TV Channel. Status Update – 7/23: We believe this issue has been resolved. If you're still experiencing a black screen while watching Live TV, please try performing a System Restart by going to: Settings > System > Power > System Restart This should clear the issue for most users. We're closing this thread for now. If you're still experiencing the issue, please create a new thread and include your latest Tracker ID (if you have one) and your OS version. Thank you Roku Community Team.Solved736Views2likes100Comments[Solved] Paramount+ Playback Issues Linked to Router Ad Blocking
Hey everyone! Status update 7/21: We’ve identified this issue after investigating with Paramount and believe it’s affecting users who have ad-blocking enabled at the router level. Try temporarily disabling the ad blocker to see if that resolves the problem. If the issue continues, please contact Paramount+ support directly. Thanks, Roku Community TeamSolved1.6KViews1like142Comments[Solved] TRC – Paramount+ – Black Screen When Opening Live Local Channel
Hey, everyone. We're aware of an issue where a black screen appears when attempting to open a live local channel on Paramount+. Status Update 7/16: We believe the issue is now resolved. Please try again and let us know if you're still seeing any problems. Happy Streaming! 💜 Roku Community TeamSolved161Views1like4Comments