[Solved] Harmony Remote Issues After Update? Try This!
Hey everyone, We've seen some posts about Harmony remotes acting up after the latest update. If you're having trouble, here's a fix that's worked for a lot of folks: Go to: Settings > System > Advanced System Settings Select: Control by mobile apps Change "Network Access" to "Enabled" Give this a try – it should take care of the issue for most people. Note: We'll mark this post as solved for visibility and as a reference for other users. If you're still having problems after trying this, please search the Community for other threads about Harmony remotes, or start a new thread with the details of your issue. Thanks! The Roku Community TeamSolved114KViews3likes132Comments
[SOLVED] Service interruption accessing channels and activating new devices
Resolved This issue is now resolved. If you are still experiencing an issue activating or streaming, you will need to fully restart your device by disconnecting from power, waiting a moment, and plugging your device back in. Thank you for your patience while we navigated this service interruption. Previous update Roku is aware of an issue reported by users who are unable to access Roku services. If you are trying to activate your device, please try again later. We apologize for the inconvenience. Please subscribe to this thread using the menu item above to be notified once this is resolved.Solved68KViews37likes678Comments[SOLVED] The Roku Channel and other services are experiencing a service interruption.
Hello Roku Community, Final update 9:51pm PT The majority of Roku services are now up and running. We thank you for your patience. This issue is now resolved, although some services may be continuing to stabilize. Please post a new thread if you are still experiencing any issues. Update 9:30pm We are happy to announce that some services are being restored and encourage you to try again if you're still experiencing issues. We'll update again once all services are completely restored. Update 9pm We are working to restore service and encourage you to try back soon. In some cases, restarting your Roku device may restore some services. Next update at 9:30pm PT. Update 8:30pm We are working to reroute traffic to available servers. Restarting your Roku device may allow you to gather new home screen tiles. If you are unsure of how to restart your Roku device and are unable to see the side-navigation, just unplug your device for a moment and plug it back in. Update 8:26pm Our contact center has closed for the evening. If you'd like to be notified when services are back online, please use the Subscribe feature on this thread. Sun Apr 28th 8pm Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels. If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later. We're going to go ahead and close this thread as we won't have any new information to share until service is restored. We'll update this thread every 30 minutes.Solved30KViews44likes43Comments[Solved] Back button on Roku not working
Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow these steps to restart: Press Home on your Roku remote Scroll and select Settings Select System Select Power (If you don’t see this, skip to the next step) Select System restart After the reboot, the back button should work again. If it doesn’t, let us know! Thank you, Mary Roku Community Team24KViews19likes327Comments[Solved] Roku TV |Network Connection Issues After OS Update
Hi Community users, We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update. Update (July 18th): We believe that the issue was resolved. In the meantime, we recommend performing a factory reset. Here’s how: Locate the reset button on your Roku device, which is usually on the back or bottom. Ensure your Roku TV is powered on. Press and hold the reset button for exactly 10 seconds. Watch for a fast-blinking light, indicating that the reset is in progress. Once the light blinks at a normal rate, release the button. Update: 7/16 - Under investigation You can attempt the following steps using your remote control to trigger an automatic restart of your Roku device: Press the Home button (five times), Then press the Up button, Followed by pressing Rewind (twice), And Fast Forward (twice). Resolution: Perform a manual factory reset Previous update: 7/11 This issue is currently being investigated. To assist us in resolving this, please provide the following information: Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About). Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs). What troubleshooting steps have you taken so far to resolve the issue? Who is your ISP (internet service provider) and what is the make and model of your router? Thank you once again for your understanding and cooperation. Best regards, The Roku Community TeamSolved21KViews4likes538Comments[SOLVED] Roku TV - OTA channels may not be showing up
Update We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power > Restart. Thank you for your patience! ------------- We are aware that some people may not see their OTA channels. First, try restarting your TV, which will solve this for most Roku TVs. Restart your TV from the Settings menu by navigating to Home > Settings > System > Power > Restart. We are working to push out an update that will fix the issue for everyone. Thanks for your patience.Solved17KViews10likes74CommentsError Code -45 with Roku Cameras – Steps to Resolve and Information Needed
Hi Roku Community Users, Thank you all for your patience. We are currently investigating an issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 that is resulting in error code -45. This error code indicates that the device is offline due to a connection failure. To address this, please follow these steps to restart your Roku Camera: Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi. Tap "Reconnect": On the livestream screen, tap "Reconnect." Power Cycle the Camera: Unplug the USB cable from the back of your camera. Wait 30-60 seconds. Plug the USB cable back into the power input port on your camera. If the issue persists after restarting, please provide the following details to help us assist you better: DID/MAC: Roku Model: Mobile App Error Code: Firmware Version: Troubleshooting Steps Taken: Log ID: (Please include a screenshot/photo) Your cooperation is greatly appreciated as we work to resolve this issue. Thank you for being a part of the Roku Community! Best regards, The Roku Community TeamSolved14KViews0likes114Comments
[Solved] OS 13 YouTube TV freezes when fast-forwarding
Hi Community users, We are aware that some users are experiencing an issue with YouTube TV where fast forwarding results in the channel freezing. UPDATE (9/5) We believe the issue was resolved. If you're still seeing the issue, please start a new thread, and provide the following details: Roku device model, serial number, device ID, and OS version (Found in Settings > System > About). Channel version/build: Select the channel on the Home screen and press the * button to find this information. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed. Your cooperation in providing this information will greatly aid our engineering team in identifying and resolving the issue. We will keep you updated as we make progress. Thank you for your patience and understanding. Best regards, Roku Community TeamSolved14KViews0likes194Comments[SOLVED] Remote skips or jumps over multiple channel tiles
We are receiving reports from users that when navigating the Roku home screen, remote button presses will skip or hop over multiple channel tiles at once. This issue is currently Under Investigation. Workaround - Restarting your Roku device from the Settings menu (Settings > System > Power > Restart) will temporarily resolve this issue if you are experiencing it. Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates. Roku Community TeamSolved13KViews13likes234Comments[Solved] YouTube TV Unable to Launch
UPDATE We believe this issue is now solved, and we really appreciate everyone's reports. Please perform a system update by navigating to Home > Settings > System > Software update > Check Now. You may or may not need to re-install the YouTube / YouTube TV apps from the channel store. If you're still not seeing the channel, you may need to restart your device by navigating to Home > Settings > System > Power > System Restart. If you are still experiencing this issue after performing a system update, please let us know your Device ID. Thank you! --------- We are aware of an issue where YouTubeTV is failing to launch and are working quickly to resolve. If you are experiencing this issue, please let us know the following information to aid our investigation. After attempting to launch YouTube TV, press Home 5x and Back 5x on your remote to generate a Tracking ID. From this screen, please let us know the following information: Device ID Software Version (and channel version if you’re able to see it) Tracking ID We appreciate everyone who reported this issue to us. Thank you!Solved13KViews7likes307Comments
Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed
Hi Roku Community Users, Thank you all for your patience. We are currently investigating an issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 that is resulting in error code -45. This error code indicates that the device is offline due to a connection failure. To address this, please follow these steps to restart your Roku Camera: Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi. Tap "Reconnect": On the livestream screen, tap "Reconnect." Power Cycle the Camera: Unplug the USB cable from the back of your camera. Wait 30-60 seconds. Plug the USB cable back into the power input port on your camera. If the issue persists after restarting, please provide the following details to help us assist you better: DID/MAC: Roku Model: Mobile App Error Code: Firmware Version: Troubleshooting Steps Taken: Log ID: (Please include a screenshot/photo) Your cooperation is greatly appreciated as we work to resolve this issue. Thank you for being a part of the Roku Community! Best regards, The Roku Community Team
