Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed

I have a pair of indoor security se cameras and they've been wonderful until yesterday. Suddenly, the cameras won't connect despite having strong wifi connections, don't record events as well as they used to, and now say they're completely not connected and without power. I've restarted both cameras, unplugged both for 10 seconds before reconnecting, and tested their wifi signals, everything should be working as it was less than a week ago but they aren't and I can't even view a live feed of the cameras. I'm getting error code -45 but didn't find anything when I searched online. 

I'm getting the same error code -45 on all 3 of my indoor cameras. My 2 other cameras work just fine. I won't say perfect because it's always been audio sync issues with them from the beginning no matter how many times I've reinstalled the app or reset the cameras but they have at least been reliable and remained connected and recording after this last update while any past recordings on the indoor ones won't even play anymore. To make matters worse, Roku just gaslights us as if the problem is with us when it's 100% on their end. I currently have the 3 indoor cameras just piled up on the floor collecting dust all while I'm paying for subscriptions which I can't even use. I even unsubscribed and resubscribed at the suggestion of another user (which did not fix the issue) and was charged even more. Seriously WTF Roku. I've spoken to at least 4 different customer service reps since these issues started exactly a week ago and have yet to get any resolution although the one from today at least offered to have the cameras replaced for free although how would that resolve the issue when it's not the camera itself but no matter who I talk to, I'm always told the same thing, that the engineering department is working on this. Who are the employees in that dept the 3 stooges??? Seriously ridiculous. 

It's something wrong with the new firmware update 6.0.0. I have been filing log reports with support as much as possible  No troubleshooting steps resolve the issues as it's firmware related, so don't waste anymore time on troubleshooting. The best you can do is file log reports with each individual camera inside the app as much as possible and hope they correct this major problem. I feel your pain, and paid for the subscription up front for the year too.

Hi shaaaaun,

Welcome to the Roku Community!

We understand that you are getting error code 45 for your Roku Cameras after the last update. Don't worry; we are more than happy to assist you with this concern.

This error code indicates that the device is offline due to a connection failure. To address this, please follow these steps to restart your Roku Camera:

1. Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi.
2. Tap "Reconnect": On the livestream screen, tap "Reconnect."
3. Power Cycle the Camera:
   • Unplug the USB cable from the back of your camera.
   • Wait 30-60 seconds.
   • Plug the USB cable back into the power input port on your camera.

If the issue persists after restarting, please provide the Log ID of your Roku Camera:

1. Open the Roku Smart Home app
2. Select Account
3. Select Roku Support then submit a log.

Please keep us posted.

Thanks,

Riamie

Add  the Califonia sate AG's ofice to complaint filing list also Roku HQ is located in  San Jose

Also add FTCF   to list to file complaints against Ruko

Hi, Community users.

Thanks for letting us know about the issue you have encountered with the Roku Indoor Camera having Error Code -45.

For this matter, we recommend performing a clean restart on your Roku Smart Home app as well as your Roku Indoor Camera. Follow the steps below:

Refresh the screen

If you see an offline error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

1. Close the app on your mobile device
   • iOS^®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
   • Android^™: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
2. Re-launch the smart home app and try again

Use the following steps to restart your Roku Indoor Camera SE, Roku Indoor Camera 360 SE, or Roku Outdoor Wired Camera SE.

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

If the issue persists after the restart, please proceed to factory reset your Roku Smart Cameras. Refer to the instructions below:

IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.

1. Plug in your camera if not already powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see the status light on your camera flashing red. Once this has been performed, set up the camera:

• Roku Indoor Camera SE setup instructions
• Roku Indoor Camera 360° SE setup instructions

We hope this information helps, and let us know on what you find out.

Best wishes,
Kash

The resolution to the problem I had was just to load the new update from Roku and ensure I was using an external web address. I have two networks for legacy reasons but the original network has not have an external address, it simply connects to my external higher speed network. The external network has both wifi frequencies while the legacy network had only the lower 2.4G speed. I have to be careful to specify the external network when connecting the device. I don't have to be home to do that.

I hope that helps.

I get code 45. I have unplugged camera.  Checked wi-fi. Still not working

Hi ConnieR,

Welcome to the Roku Community!

We are sorry to hear that your Roku Outdoor camera has an error code 45. No worries, help is here.

This failure is due to the camera having no network connection. 

We recommend you try the troubleshooting steps below:

1. Check that the internet connection for the camera is functioning properly and does not have any outages.
2. Attempt to reconnect by tapping "Reconnect" on the live stream. 
3. Power cycle the camera
   > Unplug the USB cable from the back of the camera.
   > Wait 30-60 seconds and plug back in

If the issue persists, please let us know.

Cheers,
Riamie

Hi Bogie1,

Welcome to the Roku Community!

We understand that you are getting error 45 on your Roku Outdoor Camera. For more troubleshooting, we suggest you refer to the information we have provided above.

Thank you for your cooperation.

Cheers,
Riamie