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RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] Remote skips or jumps over multiple channel tiles

We are receiving reports from users that when navigating the Roku home screen, remote button presses will skip or hop over multiple channel tiles at once.

This issue is currently Under Investigation. 

Workaround - Restarting your Roku device from the Settings menu (Settings > System > Power > Restart) will temporarily resolve this issue if you are experiencing it.

Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates.

Roku Community Team

Fixed
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi GEODEA62,

    Welcome to the Roku Community!

    Thanks for bringing the remote issue to our attention. We would be more than glad to help you out with this. You can try to restart your Roku streaming device to resolve the issue. To do this, go to Settings < System > Power > System Restart. After this reboot, check to see if you notice any difference.

    Please keep us posted on what you find out.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi ElsieAggie,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this up with us, and we got the workaround for this issue. Let's try to address this by following this step: Navigate to Settings > System > Power > (skip if you don't see this sub-menu) System Restart. After this, kindly check if you're still seeing the issue.

    Tell us more about the results.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi daffodil105,

    Greetings, and thanks for posting here in the Roku Community!

    We appreciate you for sharing your experience regarding a similar issue you've encountered. Have you tried performing a restart on your Roku device? If not, we recommend doing so to notice any improvements. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. Once troubleshooting steps we would also recommend is to unplug your Roku device from the power outlet for 30 seconds to 1 minute, then plugging it back again.

    Please let us know how this works.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for posting here at the Roku Community, ChooChooAl!

    Regarding this matter, we don't have any information yet, as our team is currently in the process of fixing this issue. If you experience the same problem, you can reboot your Roku streaming device/TV system by navigating to your Home screen. Scroll up or down to select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart as a workaround. Let us know how it goes!

    In the meantime, your patience and understanding are highly appreciated. 

    Kind regards,
    Carly

  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi Community users,

    Are you noticing multiple channel tiles highlighting or jumping erratically when you try to navigate the Roku home screen with your remote? This can be frustrating!

    We've identified a fix that should resolve this issue. Here's what you can do:

    Restart your Roku device:

    1. Go to Settings.
    2. Navigate to System.
    3. Select Power.
    4. Choose Restart.

    Restart your remote:

    • If your rechargeable voice remote has a pairing button: Press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button: Press and hold the Back and Home buttons for 20 seconds.

    When the status light stops flashing, your remote has successfully rebooted.

    This should resolve the issue. If you're still experiencing problems:

    • Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.
    • Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one!

    We're here to help.

    Thanks,

    The Roku Community Team

  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Hi, @Ghb, 

    Thank you for posting here in the Roku community!

    If you're noticing multiple channel tiles acting up or moving around when you're trying to browse the Roku home screen with your remote, we've got a solution that should help. Here's what you can do:

    Restart your Roku device:

    1. Go to Settings.
    2. Navigate to System.
    3. Select Power.
    4. Choose Restart.

    Restart your remote:

    • If your rechargeable voice remote has a pairing button: Press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button: Press and hold the Back and Home buttons for 20 seconds.

    When the status light stops flashing, your remote has successfully rebooted.

    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

    Thanks,
    Jharra

  • Kyleeggleston21's avatar
    Kyleeggleston21
    Newbie
    2 years ago

    This is so stupid. It should not be so complicated for Roku developers to explain the issue and how to resolve it, without having to resort to 1980’s tricks of turning off lights, standing in front of Roku box, etc. Shall I grab the TV antenna and move it around until I get a signal?????

    I am having the same issue of remote skipping channels. It is inconsistent, too. When I try to duplicate the problem by clicking quickly, it works. When I just click normally, then the issue reoccurs. Is Roku remote just **bleep**ing with me!?

    Come on Roku team. Get your **bleep** together.

    • Kyleeggleston21's avatar
      Kyleeggleston21
      Newbie
      2 years ago

      When on Roku Home Screen, remote does not skip. This makes more confusing.

      • Kyleeggleston21's avatar
        Kyleeggleston21
        Newbie
        2 years ago

        I tried two things and so far, one of them worked. First, be sure that your Roku box does not have a piece of clear plastic over the front light on the box, the box that came with the device. This was most likely the problem. If so, I feel like an idiot and apologize to the Roku team.

        at the same time, I went to Roku Home Screen, settings, system, advance system settings, network connection reset, and reset the connection. 

        one of these worked….So far. I still don’t understand why I initially could not duplicate the problem when clicking up/down on Roku Home Page, but whatever.

  • Hoosierbear76's avatar
    Hoosierbear76
    Newbie
    2 years ago

    When I'm in an app and I push the arrow buttons, doesn't matter which one, it skips more than once and I can't land on what I want. Is my remote going bad? And yes I have put new batteries in it.

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      Probably not your remote.  I see lots of posts about this.  I had it myself around a week ago and did a system restart and was fine after that.  So far at least!  For me it started in Pluto TV and I haven't been back into Pluto since then. That doesn't mean that Pluto is "the cause" though.  That's just how it happened to me.

      • dcdawn's avatar
        dcdawn
        Channel Surfer
        2 years ago

        It’s not to Pluto. It’s happening even before I pick a channel. So it’s a Roku system problem . And the restart people are talking about does work for a while. Maybe every morning we all get up,  restart our Roku‘s and go about our day. I hope Roku continues to try and work on this. This is nuts.

    • King_Kontra's avatar
      King_Kontra
      Newbie
      2 years ago

      System update, System restart and dusting off the sensor worked for me.

    • DebbieS1's avatar
      DebbieS1
      Reel Rookie
      2 years ago

      I had this happen and went on for weeks.  At some point I changed the batteries and the problem IMMEDIATELY resolved - no skipping.  Turns out batteries were low and not enough charge to allow remote to perform correctly.

  • Officedrone's avatar
    Officedrone
    Channel Surfer
    2 years ago

    This is a new problem for me.  

    I do not have any problem on PRIME.  This makes me think that skipped items and jumping cursors have to do w new software used on HULU, MAX, and similar channels.

    I am using new batteries.  There are no new lights or IR sources in my room.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Officedrone-

      Some people with your problem, not everybody, have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

      • DeanBagg's avatar
        DeanBagg
        Reel Rookie
        2 years ago

        Bull! This just started with Three different Roku devices on three different TV's at the same time. I think Roku needs to address this at their end. Is there a something going on between Roku and Hulu? I only have this problem with Hulu app. I also noticed that the lower left app Botton on new Roku devices isn't Hulu anymore. ??????

    • KingGeorge's avatar
      KingGeorge
      Reel Rookie
      2 years ago

      FIXED IT, here was my solution.

      I came here with this same problem.  It only happened on my Ultra.  It was only in some apps; Disney, Paramount and Hulu do it, Netflix and Apple do not.  It happened consistently with all 3 of my Roku remotes. They have fresh batteries (except the one that's USB charged), and all report >90% charge.  

      Based on a suggestion here, I unplugged the Roku for about 15 minutes.  When I plugged it back in, the problem was gone (a day so far).  I hope this helps someone, best wishes and good luck. 

    • Blonde's avatar
      Blonde
      Reel Rookie
      2 years ago

      I just unplugged power and restarted. Worked after doing this.  I have 4 roku boxes in my home and was happening on at least two of them. Haven't checked others

  • Maryann129's avatar
    Maryann129
    Newbie
    2 years ago

    I have a Roku Express 4K+ streaming device with voice control remote.  A few days ago my voice remote started skipping two or three channels at a time making it impossible to choose a channel. I changed the batteries and unplugged and replugged the device. Nothing fixed it. So I just bought a new Roku voice remote and it is doing the SAME thing. I just bought my Roku in February so it’s disappointing that this is happening. I also can’t believe I spent money buying a new remote and it’s doing the same thing. Please help!

    • SVSP's avatar
      SVSP
      Newbie
      2 years ago

       I had the same issue. Here's how to fix:

      Home-->Settings -->System-->Software Update

      then...

      Home --> Settings--> System-->Power--> System Restart

      • casademilo's avatar
        casademilo
        Newbie
        2 years ago

        Followed your (SVSP) suggested prompts to do a system update, even though Roku said it had already done a system update this morning, I did it anyway and then did a restart as suggested. It worked!

    • csargent's avatar
      csargent
      Newbie
      2 years ago

      I can't answer this question, I am looking for and answer too!  Mine is doing the same thing, almost never lands on one spot, goes over several making it impossible to choose anything.

      • Millsies's avatar
        Millsies
        Newbie
        2 years ago

        Mine is doing the same thing, it started happening 4-5 days ago. I try to click to choose a show (ie, antiques road show) and it skips over the one I want and will stop 5,6,7-8 shows away (ie living in Alaska). It does it no matter which direction, up, down, left & right. I have 3 different roku boxes and it is the same on all so it is a programming, not mechanical issue. Also another new unpleasant development is when watching a show, again Antiques Roadshow I get approximately 2 minutes of show and then it goes to a 2 minute countdown of blank time, no commercial, just repetitive music and a show specific background, seriously???

    • YakkoWakkoDot1's avatar
      YakkoWakkoDot1
      Binge Watcher
      2 years ago

      Both of my Roku remotes are doing this too.  It is infuriating!  I’ve had to resort to using the Roku remote app, in order to change channels, etc.  Considering MANY of us are experiencing this…you might want to FIX it, Roku!!

  • GEODEA62's avatar
    GEODEA62
    Reel Rookie
    2 years ago

    My remote suddenly starting skipping through choices within sites. I can watch the first item offered but when I try to move to the 2nd one the remote cursor jumps 3 or 4 items down. I can never get it to stop on the second or third item I tried to get around it by using search. Cursor runs to the end of each row and sometimes up to the next row. No way I can watch anything within a site that i choose. What do I do?

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi GEODEA62,

      Welcome to the Roku Community!

      Thanks for bringing the remote issue to our attention. We would be more than glad to help you out with this. You can try to restart your Roku streaming device to resolve the issue. To do this, go to Settings < System > Power > System Restart. After this reboot, check to see if you notice any difference.

      Please keep us posted on what you find out.

      All the best,
      Kash

      • Mnwoodchuck's avatar
        Mnwoodchuck
        Reel Rookie
        2 years ago

        Bought a different remote and issue still happening. 

        When we restart it, the problem is fixed for 2 minutes than starts again. 

         

        May have to return tv.

  • Trouble24's avatar
    Trouble24
    Newbie
    2 years ago

    I tried this suggestion. But it continues to do on both my remotes. 

    • mandy11's avatar
      mandy11
      Roku Guru
      2 years ago

      Have you read this thread ? 
      if you have I’m quite confused by your statement. 
      if you have not I suggest that you do and you will see that you are one of thousands in the same boat. 
      there is no solution there will never be a solution. 
      you will just have to live with a little annoyance lol

  • Johnsonclan5's avatar
    Johnsonclan5
    Newbie
    2 years ago

    Both of my Roku remotes skips over many channels when I am searching for a show. It makes it impossible to click on a channel. I don’t want to have to use my phone every time. I changed the batteries in one remote and it still does it and now my remote upstairs is doing the same thing. Is this a Roku issue? Surely both of my remotes can’t be bad? One is a newer remote

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Johnsonclan5-

      This doesn't work for everybody, but some people with your problem have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can try restarting by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

      • UncleBrenty's avatar
        UncleBrenty
        Streaming Star
        2 years ago

        I'm one of those Roku users that manually checks for updates every day since sometimes the automatic updates take a few days.  Roku has not pushed out a fix for skipping remotes.  Remote skipping started about two weeks ago on my older Ultra that is rarely used so tried changing batteries in the remote but Spectrum, tubi, Roku Channel and Hulu apps were skipping multiple tiles at a time so had to jump back and forth repeatedly to select a show or channel.  Home screen would jump two at a time so I finally used those shortcut buttons on the remote to get to an app but once inside skipping and scrolling made it almost impossible to select a show, channel or episode.  Problem started last week on TCL Roku Series 6 TV and on TCL Roku Series 5 TV then my brother said it was happening on our sister's ONN Roku TV in Flrodia.  Tried the instructions to go to Settings/System/Software Update then after it completes choose System Restart.  On some models System Restart is inside Power.  Worked on 3 of 3 Roku so far!  I hope this is a permanent fix until Roku figures out which one of ther updates caused this systemwide problem.

         

  • Markgman101's avatar
    Markgman101
    Newbie
    2 years ago

    I’m having an issue where when i select the arrows on my remote to navigate, it often skips over my intended selection. I want to go down one item, instead it goes down 2 or 3 items. I have to select the arrow I want multiple times just to go one direction. This only happens on the Roku channel. No other channel has this issue. 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Markgman101 

      This doesn't work for everybody, but some people with your problem have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can try restarting by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

      • Moonshinesail's avatar
        Moonshinesail
        Newbie
        2 years ago

        Thanks for the advice. The software reset fixed my remote skipping issue. 

  • Wilky82717's avatar
    Wilky82717
    Newbie
    2 years ago

    I have a roku TV. If I use roku app to change channels,  it works fine. How do I fix remote to work properly?

    • johnbombo's avatar
      johnbombo
      Newbie
      2 years ago

      I am having this same issue. I have replaced the batteries in my original remote which did not help. Recently I got a new remote and STILL have the same skipping/lagging issue with the remote. My roku app remote still works fine on my phone, but the original and brand new physical remote both have the same issue. Really hoping theres a fix because this is terribly annoying to have to use my phone to control my TV.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi Wilky82717 johnbombo,

        Thanks for posting here at the Roku Community!

        We appreciate you bringing this to our attention and we apologize for the inconvenience this may have caused you. We'll need to ask for further details to assess this further. Kindly provide us with the following below:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • What steps have you done so far to reproduce the issue you are seeing?
        • When did you start seeing this issue occur?

        With more detailed information from you, we will be able to process this and forward your concern to the appropriate Roku team for further investigation. Once more information is available, we will make sure to update this thread. 

        In the meantime, your patience and understanding are very much appreciated. We'll be looking forward to your response!

        Thanks,
        Carly

    • Wilky82717's avatar
      Wilky82717
      Newbie
      2 years ago

      Yes. I just put in brand new batteries. Does not solve it. 

    • TechisaPain's avatar
      TechisaPain
      Newbie
      2 years ago

      None of the solutions worked shown here.  I have been having problems with two Roku LT Ethernet boxes that jump for every keypress.  First one started, then another.  It might be a firmware issue.  This is a total pain in the Arse.   Suddenly, Tech issues require me to blow a bunch of time fixing their issues, as usual.   

       

       

  • NashJazz's avatar
    NashJazz
    Newbie
    2 years ago

    My Roku remote has been acting very erratic lately, only working about one in three days. I know it's not the batteries, as certain buttons work fine (like home screen, Netlix, and maybe one direction, like up). Other days all the buttons work correctly. Often, when it is not working we get pop-up ads on our TV screen letting us know about $30 remote upgrades. This makes me wonder if Roku is somehow controlling our system remotely, hoping we will choose the upgrade. 

    Sometimes we can get the remote to function normally be resetting our router or Roku box. We started using our smart phone as a controller, but now that is not working either.

    Has anyone had similar issues. Thank you, Ted