Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
5 months ago
Solved

[Solved] YouTube TV Unable to Launch

UPDATE
We believe this issue is now solved, and we really appreciate everyone's reports. 

Please perform a system update by navigating to Home > Settings > System > Software update > Check Now. You may or may not need to re-install the YouTube / YouTube TV apps from the channel store. If you're still not seeing the channel, you may need to restart your device by navigating to Home > Settings > System > Power > System Restart.

If you are still experiencing this issue after performing a system update, please let us know your Device ID. Thank you!

---------

We are aware of an issue where YouTubeTV is failing to launch and are working quickly to resolve. If you are experiencing this issue, please let us know the following information to aid our investigation. 

After attempting to launch YouTube TV, press Home 5x and Back 5x on your remote to generate a Tracking ID. From this screen, please let us know the following information: 

  • Device ID
  • Software Version (and channel version if you’re able to see it)
  • Tracking ID 

We appreciate everyone who reported this issue to us.

Thank you!

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    We believe this issue may be resolved.

    • If you still have the app tile on your home screen, select it and press the * button on your remote. Choose the option to update the channel.
    • If that doesn't work, check for a system update: Home > Settings > System > Software Update > Check Now.
    • You might need to re-install the app from the Channel Store after updating your system.
    • In some cases, restarting your device might help: Home > Settings > System > Power > Restart.

    We're marking this thread as solved, but if you're still having problems after trying these steps, please create a new thread and include your Device ID.

    Thanks again for your help!

    Best,

    The Roku Community Team

307 Replies

Replies have been turned off for this discussion
  • kgscev902's avatar
    kgscev902
    Reel Rookie
    5 months ago

    I have a Hisense Roku TV. Last night, I was using the YouTube app without any issues what so ever. Today, it just won't open. I've checked the Roku TV and the YouTube app and did any updates required. I've uninstalled and reinstalled the YouTube app, and it still won't open. When we click it, it makes the little "dink dink dink" noise but it just does not open, no black screen nothing. My TV is fairly new, purchased about a year-year and a half ago, brand new from Best Buy. Not sure what to do to make it work. I even tried to play the video on the app on my phone and cast to the television the app is on, but it just spins and spins and doesn't connect or cast and it doesn't open the app on the TV like it did last evening either. 

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    5 months ago

    We have an update to share. Thanks to everyone who helped us investigate this issue. 

    We believe this issue may be resolved. If you still have the app tile on your home screen, select the app and press the * button on your remote and choose the option to update the channel. If that doesn't solve the issue, check for a system update by navigating to Home > Settings > System > Software Update > Check Now.

    You may have to re-install the app from the channel store after you update your system.

    In some cases, you may also need to restart your device under Home > Settings > System > Power > Restart.

    If you are still experiencing this issue after performing the steps above, please let us know your Device ID. Thank you!

    Thanks again to everyone who reported this, we appreciate it. 

    • Iamgroot11's avatar
      Iamgroot11
      Channel Surfer
      5 months ago

      The app was removed from my home screen. Went to the App Store to get it, it installed but I still cannot launch it. When I check for an update to the app, it says there is one and it applied but nothing happens. 

  • Brussels's avatar
    Brussels
    Newbie
    5 months ago

    II am unable to load my YouTube TV app and receive a message that there isn't enough space to install YouTube TV. However, I already have it installed and have been watching it for years. I'm instructed to remove apps to free up space. I have removed a number of apps but am still unable to load YouTube TV. I did not add any Apps, so this is strange. I have a second TV that I recently purchased and where I can still access my YouTube TV subscription. It is tied to the TV where ROKU is installed. I have had the new TV for over a month and never had a problem with the original TV.

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      5 months ago

      I had thought that Google discontinued the TV app and merged its functions into the standard YouTube app. But I see it's still in the Roku Channel Store. You might check the regular YouTube app and see if TV is still available within it. 

      If you subscribe to a service (such as YouTube TV) through Roku, that access it tied to your Roku user account, not a single device. So you should be able to access it on any Roku that is linked to the same account used to subscribe. If you subscribe directly with the provider (YouTube TV) then it should work on any device, Roku or otherwise. 

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      5 months ago

      Brussels atc98092 The YouTube TV app was removed from Roku early in 2021 because of a dispute between google and Roku, however it was returned in December of 2021.  I use YouTube TV as my go to streaming provider and have it installed on two Roku TVs, two Roku streaming stick 4k, and a Roku Express 4k+ in addition to several other non Roku streaming devices.  I see that you can still access YouTube TV through the YouTube app but I suspect that will not solve your problem.  Try restarting the Roku device that is giving you problems.  If that does not work as a last resort do a factory reset of the Roku device. .

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        5 months ago

        Brussels-

        That often is a symptom of a corrupted memory cache.  This can generally be cleared up by restarting the Roku.

        Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

        Note: If you have a Roku TV with "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.  Use the menu option above.

        If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

    • beachpup's avatar
      beachpup
      Reel Rookie
      5 months ago

      YouTubeTV and YouTube apps disappeared from home screen-they were there a couple hours ago.  Did a search to add....try's to add but says Unable to add app!  unplugged tv....then tried again, still nothing.  Any help on this?

      • Moose20k's avatar
        Moose20k
        Newbie
        5 months ago

        2-1-25 8:22PM

        Same problem as of right now. Worked great last night though

  • LARok's avatar
    LARok
    Reel Rookie
    5 months ago

    I mostly use the Roku for YouTube. If I watch for a while, switch off the TV and then come back later, the Roku fires up, but is frozen on either the page or to a blank screen. Happens daily, but not every time. Unplugging the Roku fixes it when it powers back up. I've reset everything, but the problem persists.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      5 months ago

      Welcome to the Roku Community, LARok!

      Thanks for letting us know about your issue with the YouTube TV channel. We're happy to assist you further. Is this the only channel you are having issues with?

      If yes, please try updating the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

      Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.

      Best,
      The Roku Community Team

      • LARok's avatar
        LARok
        Reel Rookie
        5 months ago

        Hello John

        Roku is up to date, as is the YouTube app. Issue continues

  • zsazsakitty's avatar
    zsazsakitty
    Newbie
    5 months ago

    Youtube and youtube tv apps won't launch.  I tried removing them, restarting then readding them and even did a factory reset on the tv.  Neither app will launch.  It was working fine then completely disappeared from my app list.

    • jessimarie513's avatar
      jessimarie513
      Newbie
      5 months ago

      We are having the same problem as well. I’ve tried removing the app and adding it back. I’ve also tried restarting the Roku TV and have checked for updates. No luck.

      • JimRokewed's avatar
        JimRokewed
        Newbie
        5 months ago

        Me too. Removing the app, completely disconnecting everything from the TV, and waiting ten minutes before plugging it back in, then reinstalling the app changed nothing.

      • Kittyq's avatar
        Kittyq
        Newbie
        5 months ago

        Also having this issue. 🫤

        Was working earlier today, turned TV off and then a few hours later it's gone. Re-added it but it won't open.

    • Lanah's avatar
      Lanah
      Newbie
      5 months ago

      Same issue. It works on 2 of the TVs but not the 3rd

      • Clagg03_'s avatar
        Clagg03_
        Newbie
        5 months ago

        Ok, So I'm not the only one. It works on my phone and laptop but not on my Roku tv.

         

  • BadWolfBae's avatar
    BadWolfBae
    Newbie
    5 months ago

    So, YouTube randomly disappeared in the middle of use. I went to reinstall it. It came back, but wouldn't open. Started my normal troubleshooting.... Tested internet connectivity, Excellent. Checked App AND TV for software update, both up to date. Disconnected and reconnected internet. Hard rebooted.... The App again disappeared. This time, it said it could not be installed. It's even disappeared from other Roku devices in my house as well. 

    • roelkers's avatar
      roelkers
      Reel Rookie
      5 months ago

      Working on Fire TV, but not Roku TV for me. So, looks like a Roku issue.

      • Drsmith31's avatar
        Drsmith31
        Newbie
        5 months ago

        Agree. Looks to be Roku specific as it works on iPhone too. 

    • arfditho's avatar
      arfditho
      Newbie
      5 months ago

      Same problem here.  Will not launch on Roku TV but will launch on Smartcast TV.  Appears to be a problem with Roku?

  • BreShuana97's avatar
    BreShuana97
    Reel Rookie
    5 months ago

    At first the app was not on my Home Screen at all. As I tried to redownload it, it said it couldn’t be downloaded & it had a check mark so it was already downloaded. I unplugged the tv waited 5 minutes plugged it back up the channel appeared but it wouldn’t load. I then deleted it and re added it still did not load. I then deleted it then Reset my tv still did not work. What else is there to be done? I reset my network and checked for software update and nothing has worked.

    • Triplefigs's avatar
      Triplefigs
      Newbie
      5 months ago

      Same issue.  It will not open. Have uninstalled, reinstalled, unplugged tv. 

      • Robin24's avatar
        Robin24
        Newbie
        5 months ago

        Same here. Was working than all the sudden stopped. I did all the suggestions.  Still will not open. 

    • Macroplastic's avatar
      Macroplastic
      Newbie
      5 months ago

      Same here. YouTube app disappeared, wouldn’t add, then when it did finally add it won’t open. All other apps work fine. 

      • Mem73's avatar
        Mem73
        Newbie
        5 months ago

        My issue ID is KL-044-854 the app will not launch on my Roku TV model number G852X

        software version 1.4.1.4. Build 7709-ET

        GC version 12.11.13

        SN X01300ART7KL (Sony 73CRT7KL)

    • _O's avatar
      _O
      Reel Rookie
      5 months ago

      Mine too! When I try to add the app back on my TV. It’s asking for my 4-digit Roku pin, not finding that anywhere. So annoying! 

      • _O's avatar
        _O
        Reel Rookie
        5 months ago

        I logged into my Roku account and changed my pin and it’s still not letting me open the app on my TV 

  • Mluther27's avatar
    Mluther27
    Newbie
    5 months ago

    My YouTube tv app will not work on my onn tv. It just makes the noise when I click on it. It will open in all other tvs in the house. Have checked for updates, unplugged tv and router and deleted and reinstalled app 

    • UniqueKindz's avatar
      UniqueKindz
      Newbie
      5 months ago

      Same here, I'm dealing with the same problem, I deleted it,then reinstalled it,updated it,unplugg tv reset whole tv it still will not work.it works on my phone,firestick, all other roku tv's in the house.it was working earlier today stop working around 7:45p.m

  • hairgirl's avatar
    hairgirl
    Channel Surfer
    5 months ago

    I've uninstalled restarted my tv reinstalled and still wouldn't work ive tried not restarting it aswell still wouldn't work. ive tried factory reseting still will not open it just makes a click sound and refuses to do anything every other app works so im not sure if haven't tried youtube tv so 

  • Swsinc42's avatar
    Swsinc42
    Reel Rookie
    5 months ago

    Youtube tv not launching on tcl roku tv

    Also youtube will not lauch.