[SOLVED] The Roku Channel and other services are experiencing a service interruption.
Hello Roku Community, Final update 9:51pm PT The majority of Roku services are now up and running. We thank you for your patience. This issue is now resolved, although some services may be continuing to stabilize. Please post a new thread if you are still experiencing any issues. Update 9:30pm We are happy to announce that some services are being restored and encourage you to try again if you're still experiencing issues. We'll update again once all services are completely restored. Update 9pm We are working to restore service and encourage you to try back soon. In some cases, restarting your Roku device may restore some services. Next update at 9:30pm PT. Update 8:30pm We are working to reroute traffic to available servers. Restarting your Roku device may allow you to gather new home screen tiles. If you are unsure of how to restart your Roku device and are unable to see the side-navigation, just unplug your device for a moment and plug it back in. Update 8:26pm Our contact center has closed for the evening. If you'd like to be notified when services are back online, please use the Subscribe feature on this thread. Sun Apr 28th 8pm Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels. If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later. We're going to go ahead and close this thread as we won't have any new information to share until service is restored. We'll update this thread every 30 minutes.Solved30KViews44likes43Comments[SOLVED] Service interruption accessing channels and activating new devices
Resolved This issue is now resolved. If you are still experiencing an issue activating or streaming, you will need to fully restart your device by disconnecting from power, waiting a moment, and plugging your device back in. Thank you for your patience while we navigated this service interruption. Previous update Roku is aware of an issue reported by users who are unable to access Roku services. If you are trying to activate your device, please try again later. We apologize for the inconvenience. Please subscribe to this thread using the menu item above to be notified once this is resolved.Solved68KViews37likes678Comments
[Solved] Back button on Roku not working
Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow these steps to restart: Press Home on your Roku remote Scroll and select Settings Select System Select Power (If you don’t see this, skip to the next step) Select System restart After the reboot, the back button should work again. If it doesn’t, let us know! Thank you, Mary Roku Community Team24KViews19likes327Comments[Solved] Black screen on Live Antenna Channels?
Hey everyone, Status Update (6/25): This should be resolved Please perform a manual software update. Try this: Press the Home button on your Roku remote Go to Settings > System > Software update Select Check Now to manually update If you're still running into the app crashing back to the home screen, let us know—we're here to help! Happy Streaming! 💜 Thanks, Roku Community Team5.5KViews14likes144Comments[SOLVED] Remote skips or jumps over multiple channel tiles
We are receiving reports from users that when navigating the Roku home screen, remote button presses will skip or hop over multiple channel tiles at once. This issue is currently Under Investigation. Workaround - Restarting your Roku device from the Settings menu (Settings > System > Power > Restart) will temporarily resolve this issue if you are experiencing it. Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates. Roku Community TeamSolved13KViews13likes234Comments[SOLVED] Roku TV - OTA channels may not be showing up
Update We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power > Restart. Thank you for your patience! ------------- We are aware that some people may not see their OTA channels. First, try restarting your TV, which will solve this for most Roku TVs. Restart your TV from the Settings menu by navigating to Home > Settings > System > Power > Restart. We are working to push out an update that will fix the issue for everyone. Thanks for your patience.Solved17KViews10likes74Comments
[Solved] Watch TCM App stuck on loading screen
Hi everyone! We’ve seen some reports of the Watch TCM app getting stuck on the loading screen on Roku. Status Update 8/15: We believe the issue has been resolved! To make sure you have the latest version of the app, please update your Roku software by following these steps: Press the Home button on your Roku remote Scroll and select Settings Select System Select Software update Choose Check Now to manually check for updates If the issue continues, feel free to reach out to Watch TCM directly for further help. You can contact them here. Happy Streaming! 💜 Roku Community TeamSolved2.5KViews9likes190Comments[Solved] YouTube TV Unable to Launch
UPDATE We believe this issue is now solved, and we really appreciate everyone's reports. Please perform a system update by navigating to Home > Settings > System > Software update > Check Now. You may or may not need to re-install the YouTube / YouTube TV apps from the channel store. If you're still not seeing the channel, you may need to restart your device by navigating to Home > Settings > System > Power > System Restart. If you are still experiencing this issue after performing a system update, please let us know your Device ID. Thank you! --------- We are aware of an issue where YouTubeTV is failing to launch and are working quickly to resolve. If you are experiencing this issue, please let us know the following information to aid our investigation. After attempting to launch YouTube TV, press Home 5x and Back 5x on your remote to generate a Tracking ID. From this screen, please let us know the following information: Device ID Software Version (and channel version if you’re able to see it) Tracking ID We appreciate everyone who reported this issue to us. Thank you!Solved13KViews7likes307Comments[Solved] Update on Backdrops Channel Removal Issue
Hi Community users, We've received reports from some users who are unable to remove the Backdrops channel from their Home Screen. Update (09/17): The issue should now be resolved. Update (09/12): We're still actively looking into this problem. We'll provide an update as soon as we have more information. Thank you for your patience and understanding while we work to resolve this inconvenience. Best regards, The Roku Community TeamSolved7.1KViews6likes47Comments
[Solved] Photo Stream Screensaver Channel Distorted photos
Greetings Community users, We are aware of this issue going on with Photo Stream Screensaver showing distorted or compressed photos. Update: We believe this issue has been resolved. We recommend utilizing the Roku Photo Stream if you're still encountering a problem. Should the issue persist, please inform us and share any additional details that might aid our team in resolving it. Previous Update: This issue is currently under Investigation. To help us speed things up and make our investigation easier, we need the following details from the users who are affected: Roku device model, serial number, device ID, and OS version (Found in Settings > System > About). Channel version/build: Select the channel on the Home screen and press the * button to find this information. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed. Your cooperation in providing this information will greatly assist our engineering team in identifying and resolving the issue. We will keep you updated on our progress. Thank you for your patience and understanding. Best regards, Roku Community TeamSolved4.4KViews5likes56Comments