Forum Discussion

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago
Solved

[Solved] Photo Stream Screensaver Channel Distorted photos

Greetings Community users,

We are aware of this issue going on with Photo Stream Screensaver showing distorted or compressed photos.

Update:

We believe this issue has been resolved.

We recommend utilizing the Roku Photo Stream if you're still encountering a problem. Should the issue persist, please inform us and share any additional details that might aid our team in resolving it.

Previous Update:

This issue is currently under Investigation. 

To help us speed things up and make our investigation easier, we need the following details from the users who are affected:

  1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).
  2. Channel version/build: Select the channel on the Home screen and press the * button to find this information.
  3. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.

Your cooperation in providing this information will greatly assist our engineering team in identifying and resolving the issue. We will keep you updated on our progress.

Thank you for your patience and understanding.

Best regards,
Roku Community Team

Fixed
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Community users,

    Thanks for keeping us posted along with the information.

    We believe that this has been resolved. We would recommend trying to access it again or reporting back here if the issue persists.


    Thanks,
    Rey

56 Replies

Replies have been turned off for this discussion
  • bcjordan77's avatar
    bcjordan77
    Newbie
    2 years ago

    Since the recent system update, all our photos uploaded to Photo Stream channel are squished and distorted. I restarted system twice. Deleted photo Screensaver, restarted system and reinstalled. Still same distortion.  We changed nothing. Same equipment. Same TV. Same photo stream uploaded to Roku. Looks like a cheap early 2000's digital photo frame and amatueirish. 

    • Smmrcnly21's avatar
      Smmrcnly21
      Newbie
      2 years ago

      Today my Roku Photo Stream pictures are a different size and I can’t figure out how to fix it. I’ve never had this problem before today, it was working just fine. The pictures are much smaller and don’t fit the way they used to. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      Thanks for bringing this to our attention.

      We understand the issue you've encountered with the Photo Stream Screensaver with distorted photos, and we appreciate the steps you've taken in an attempt to resolve the issue.

      For this matter, our team has been notified of the issue as it has already been forwarded to them. We'll review this case and investigate it further for a resolution. Once more details have been acquired with the investigation and review, an update will be provided in this thread.

      In the meantime, we'd like to request a Photo referring to the issue so that our team has visuals that are essential to the investigation.

      We hope for your patience and understanding as we work on this.

      Best wishes,
      Kash

       
       
       
       
       
       
       
       
       
       
       
      • TimmyRamone1986's avatar
        TimmyRamone1986
        Newbie
        2 years ago

        Here is a picture.  Like others said, not every photo but majority render like this. 

    • Moldyvoldy1231's avatar
      Moldyvoldy1231
      Reel Rookie
      2 years ago

      Yeah this is happening to me too. Started today. And it's not even every photo which is weird. I've also restarted and unplugged the roku multiple times. And when I go into the app, not of the photos are showing up distorted there, only when they're in Screensaver form

  • MustangLisa's avatar
    MustangLisa
    Channel Surfer
    2 years ago

    Hello,

    I'm having the same issue as well. Here's a picture of my screen.

     

    Thanks,

    Lisa

  • Djsquared's avatar
    Djsquared
    Newbie
    2 years ago

    Model: 3930x roku express

    Model # x00400U9FH4X

    ID: S00829A9FH4X

    VS. 12.5.5 BUILD 4174-AE

    TROUBLESHOOT: ID4X-215-743

  • plwilds's avatar
    plwilds
    Binge Watcher
    2 years ago

    1) Roku ONN Model 199133204, Serial Number X0120041D7VH, Device ID S08A7371D7VH, Software Version 12.5.5 build 4174-CT

    2) Channel Version 9.3 build 10

    3) Issue ID VH-215-750

     

    When I go into the report tracker it says Model G801X - Roku TV but when I go to Settings System about it gives the model number as listed in item number 1 above.  I wanted to provide both just in case.  Thank you. 

     

  • Phooper2002's avatar
    Phooper2002
    Newbie
    2 years ago

    4660rw  roku ultra

    yj009j851356

    cs4899851356

    os  13.0.0 build 24056-46  

    tracker 24056-46

     

  • AaronPowell's avatar
    AaronPowell
    Reel Rookie
    2 years ago
    1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).
    • Device Model - 100012585
    • Serial # - X01200WEW5J7
    • Device ID - S0MA300EW5J7
    • OS Version - 12.5.5 - build 4174-DJ
    1. Channel version/build: Select the channel on the Home screen and press the * button to find this information.
    • Roku Photo Streams - Version 1.53 build 2126287271
    1. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.
    • I followed the instruction on this several times and it did not bring up a TRACKER ID at all 
  • Alfredo59's avatar
    Alfredo59
    Reel Rookie
    2 years ago

    Serial # YJ001N378576

    Device ID: 045981378576

    OS Version: 13.0.0 build 24056-46

    Tracker ID: ID 76-215-836

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Community users,

        Thanks for keeping us posted along with the information.

        We believe that this has been resolved. We would recommend trying to access it again or reporting back here if the issue persists.


        Thanks,
        Rey

  • Oldroll's avatar
    Oldroll
    Newbie
    12 months ago

    Thank you for your suggestion. I'll try using the Roku Photo Stream. If the issue continues, I'll let you know and provide any extra details that could help your team address it.