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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
21 days ago
Solved

[Solved] Getting Error -04: "Something Went Wrong"

Hey everyone,

If you're seeing Error -04 with the message "something went wrong", you're not alone.

Status Update 10/22: We believe this issue is now resolved. If you're still running into problems, please try again and see if it works for you now.

Thanks!

-Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    20 days ago

    Hey everyone,

    Status Update 10/22: We believe this issue is now resolved. If you're still running into problems, please try again and see if it works for you now.

    We're going to go ahead and mark this thread as solved and close it. If you're still experiencing the same issue, feel free to search the Community for similar threads. If you don’t find anything that helps, you're more than welcome to start a new thread.

    Thanks!
    -Roku Community Team

12 Replies

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  • Elaveebarrett's avatar
    Elaveebarrett
    Reel Rookie
    21 days ago

    Hello I reset my Roku tv to activate my account. When I connect to wifi I continue to get the error -04… my wifi says its connected with excellent range. Ive restarted the routers, ive taken the secret menu path and changed from beta to release. I dont know what more to do , please help 

     

    • ReneeinKC's avatar
      ReneeinKC
      Newbie
      21 days ago

      I’m getting the same error.  Mine is a used 4K TCL tv that I did the factory reset on.

    • jeepguy25's avatar
      jeepguy25
      Reel Rookie
      21 days ago

      I'll try the hotspot...but you have at least 5 people with the same issue, I doubt we all have network issues at the same time. 

      I'm on FiOS using a mesh network that works amazing. I rebooted the network just in case, reset the TV 5 times, hardwired the TV, all the same results. 

      A friend has a HiSense TV and says this error comes up randomly on his TV, but not the Roku boxes. He has to wait and turn the TV on later and it's fixed. This seems crazy. 

      I'll be making this a "dumb" TV and using a Firestick if this is common for these ...

      J.

      Edit: I'll eat crow. Hotspot worked. Why would every other device I've ever used on this WiFi work great but not the TV? 

      • jeepguy25's avatar
        jeepguy25
        Reel Rookie
        21 days ago

        Same! Westinghouse from Aug 2024 that I just picked up today. 

        Is this related to the warning on the homepage about a third party outage?

        Mine fails when it tries to do a software update right after connecting to my wifi. 

        Edit: Just tried a wired connection to rule that out. Same result, same error. 

        J.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    21 days ago

    Hey everyone,

    We’re aware that some of you are seeing Error -04 with the message “something went wrong.”

    Status: Our team is actively looking into it.

    Apologies for the inconvenience. We’ll keep you updated as soon as we know more! Thank you!

    -Roku Community Team

  • Jlwren's avatar
    Jlwren
    Reel Rookie
    21 days ago

    This has nothing to do with internet providers.  Quit telling people that.  This is an issue with Roku, not everyone's various ISPs.  Have the same issue.  Tried mobile hotspot.  Same issue.  Onn Roku TV.  Rebooted, Factory reset about a dozen times.  What I don't get is why Roku's stock price keeps going up.  It should be cratering, considering the amount of people who are gonig to bail ship on this platform after this.  I switched over to my backup google chromecast.  No issues there.

  • LittleLady1's avatar
    LittleLady1
    Newbie
    21 days ago

    I am having issues with a roku box model 3920RW. Serial YH00WV580918 (JG447W580918). Software version 15.0.4, build 5534-91.  Issue ID 18-423-540 and 18-423-579. I can't access the device ID because I am stuck in setup.

    This box was working yesterday, it stopped working today.

    When I do a network search it does not always find my network, most times it only finds my surrounding neighbors. After clicking search again several times it will find my network. When it finally finds my network:

    I have bright speed internet. It connects to the internet with an Excellent signal.

    It will not connect to my mobile hot spot even though it says it has a Good signal.

    I restarted and unplugged both the roku and router several times. When I tried to check for updates on the roku I got a message the update could not be installed and to try again later. 5 hours later I did a factory reset, now I can't get to the home page or the menu to access the settings because I am stuck in the setup screen. After I connect to my internet it says downloading then gives me the, can't install update message or something went wrong error. 

    I have a roku TV in another room that is working fine. The location of the Roku TV is further away from the router with more walls compared to where the roku device that is having issues is located.

     

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    20 days ago

    Hey everyone,

    Status Update 10/22: We believe this issue is now resolved. If you're still running into problems, please try again and see if it works for you now.

    We're going to go ahead and mark this thread as solved and close it. If you're still experiencing the same issue, feel free to search the Community for similar threads. If you don’t find anything that helps, you're more than welcome to start a new thread.

    Thanks!
    -Roku Community Team

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