Features, settings & updates

[RokuERey]

Hi @Naiveatheart,

Thank you for keeping the Roku Community posted!

This is not what we aim for, and we're sorry for what this has caused. You appear to have done a great deal of troubleshooting; I appreciate your effort. We'd like to learn more about this issue and see how we can be of assistance.

Kindly let us know what error message you encounter each time you try to access those channels.

We'll be anticipating your response!

Thanks,
Rey

[TostiIJzer]

It started after I decline to update a few days ago. It then became impossible to start a channel. I then restarted the Roku. When it turned on, it performed the update and turned off, and it has been in a reboot loop ever since. 

There are no error messages, it just boots into the home screen, and within a few seconds the channel icons disappear and the Roku turns itself off and restarts. Somehow it stays on longer if it isn't connected to the Internet (stays on for maybe 30 seconds instead of 3).

My Roku model is 3930X, s/n S0103053FAG5

[OldFE]

Rey,

The issue was clearly a result of the Jan 2024 update. As we have no idea what the update contained, continuing to collect reports of "Nothing you've suggested has worked" is futile. The question is, how does ROKU intend to correct the issue? 

Model 3930X - SN:501329CARWEV

[Sallyjc]

A solution needs finding as this isn’t acceptable 

[Mark614]

Agreed. My “updated” Roku is now a worthless piece of plastic. I have a second Roku Express and have denied any updates. It is working fine. 

[Gynnielyn]

I have been having the same issue. I have declined the update for over a week, but last night, it forced me to update. Ever since, I get the dancing Roku letters. I’ve Factory reset it multiple times, rebooted my router, unplugged, etc. Nothing is working. I’m pretty sure we aren’t the only ones experiencing this problem. 

Model 3930X SN: S013297TCD5R

[RokuArjiemar]

Hello Community Users!

Thank you so much for providing the information; we've passed it along to the appropriate Roku team to investigate further. We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.
Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Regards,

Arjiemar

[Gynnielyn]

Our Roku devices are unusable. Is there a plan to provide us with devices that work?? This was a Roku error, not a user error which has left us without a functional TV. 

[d3mk34]

I'm having he same issue!! it's very frustrating!!!

model number:393OX

SN: S008326YTXYT

[RokuJohnB]

Hi @TostiIJzer,

A warm welcome here in the Roku Community!
We want to investigate further this issue that you're having with the Roku Express. Could you elaborate more about the issue that you're having? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John