Features, settings & updates

[Jlm37]

Have to keep factory reseting my Roku devices for them to work. They are only 3 months old and at least once a month 1 of them craps out.

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @Jlm37!

Dealing with this issue can be very frustrating, and we completely understand that. We're here to help this sorted out quickly. 

However, to help us delve into this deeper, tell us more about it.

• Are there any error messages when trying to stream on all channels or specific channels? 
• Have there been any recent updates before this issue happened?
• Is this related to a multiple-channel issue? If so, what specific channel/s is/are affected, and what is the exact behavior?
• What Roku devices are affected by this problem? (e.g. Roku Express, Roku Streaming Stick, Roku TV, Roku Streambar).
• Can you provide a short video or photo of it?

Let's keep the conversation going. Please get back to us. 

Best,
Emman