RokuEmmanuel-D
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Re: [Under investigation] Back button on Roku remote not working after restart
Greetings, Audi315! You mentioned that it's still not working after the reset. Could you help us with your device details so we can take a look at it? Hoping to get some reply soon! Roku Community Team9Views0likes0CommentsRe: [Under investigation] Audio dropouts on Dolby Digital/Atmos show on Fandango at Home after an update
Hey there! GMMXX It looks like you're also experiencing audio issues with the Fandango at home app. Please note that this is still under investigation, and we'd like to include your Roku device for further checking. Can you please share these additional details below? Serial Number, and Software version (It can be found in Settings > System > About) Tracker ID (Press Home five times, then press Back button five times when the issue occurs) App build version (Highlight the app from the Home Screen and press the Star * Button) We hope to hear from you soon! Roku Community Team2Views0likes0CommentsRe: [Under investigation] Back button on Roku remote not working after restart
Thanks for the extra details! chazbury Mind sharing some device info here so we can dig a little deeper? The requested details are posted above this thread. Thanks for your help! Roku Community Team5Views0likes0CommentsRe: [Under investigation] Back button on Roku remote not working after restart
Hey there! Butterballhoss Seems like you're experiencing an issue with Roku after the reset. Can you please clarify if you're having trouble with the Roku Home screen or the Home button on the Roku remote? Let us know what you can! Roku Community Team8Views0likes0CommentsRe: Roku indoor Cameras are buffering and offline
Thanks for the update, Jojohicks! I understand that the issue is still persisting. Are you receiving the same error message as before? Also, are all other devices connected to the internet working? Let us know what you find! Roku Community Team10Views0likes2CommentsRe: Events triggering in exclusion zones
Hey! MartyH I understand that the Roku Camera you have is triggering false events even outside the detection zone. Let's try to check a few things: Try checking your detection zone: Go to your camera settings → Detection Settings → Detection Zone. Make sure the excluded areas are fully grayed out and that the camera’s angle hasn’t shifted. Try lowering the sensitivity in your Camera Settings: Lowering it from 50 to around 35–40. Test for a day or two and see if false alerts decrease without missing important motion. Use Smart Detection [if available]: Enable Smart Detection to filter motion by type (person, pet, vehicle). This adds an extra layer of control. If that doesn't help, please let us know so we can take a closer look. Roku Community Team9Views1like1Comment[Under investigation] Back button on Roku remote not working after restart
Hey everyone! We've seen reports that the Back button on the Roku remote is still not working after a restart. Status update 9/1: The team is currently investigating the issue. To help us in looking into this further, could you please provide the following info requested below? Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About) Tracker ID (Press Home five times, then press Back button five times when the issue occurs) When exactly did this happen? What Roku remote model do you have? Once we have these details, we'll forward this over to the engineering team. Let us know when you can! Roku Community Team44Views0likes9Comments[Solved] Watch TCM App stuck on loading screen
Hi everyone! We’ve seen some reports of the Watch TCM app getting stuck on the loading screen on Roku. Status Update 8/15: We believe the issue has been resolved! To make sure you have the latest version of the app, please update your Roku software by following these steps: Press the Home button on your Roku remote Scroll and select Settings Select System Select Software update Choose Check Now to manually check for updates If the issue continues, feel free to reach out to Watch TCM directly for further help. You can contact them here. Happy Streaming! 💜 Roku Community TeamSolved2.5KViews9likes190Comments