Features, settings & updates

[MarkK1957]

Call the Roku Customer Service toll free number.  I got an answer, you should as well.  Don't wait for a response here.  If your Roku device if over a year old, you will most likely be denied a replacement.

Good luck!

[Nee400]

This has happened to my tv 3 times the software update giving my tv a malfunction and now I can't watch tv because of the software update.

[RokuEmmanuel-D]

Thanks for flagging it here in the Roku Community, @Nee400.

We'd like to investigate the issue you're currently facing with your Roku malfunctioning after the recent update. 

For us to be able to investigate the issue, we need additional information about the problem you're currently running into:

• Can you please specify what issue you're having with your TV? Is it a channel playback issue? Accessibility issue? Or another specific issue?
• Do you see any error messages on your screen? It can help us isolate the problem.
• Can you please provide us with the latest software version of your TV?
• Also, please provide a photo or a short video clip about the problem.

By providing these details, we can begin a thorough investigation and provide a better resolution. We appreciate your patience.

Please keep us posted.

All the best,
Emman