I work at a school and for the last 5 years or so, we have been projecting in classrooms by plugging a Roku streaming stick into the HDMI port on the back of the projector and connecting our devices (macbooks, iPads, phones) via Airplay to the Roku. Randomly throughout the last month, there have been 7 teachers tell me their computer won't connect via airplay to the Roku anymore. The Roku shows up on the list of devices to airplay/mirror to, but it just spins until the error pops up that says it couldn't connect. Here are the troubleshooting steps I have tried (some worked for a day and then it just goes right back to not being able to connect):
I have talked to Roku support and they tell me it's because there is a glitchy network connection. We have tons of access points throughout our entire building including in each classroom. I checked the connection from our access points to the Roku, the connection is really good.
Welcome to the Roku Community, @bradytech!
Thanks for reporting this issue to us. We understand how important this feature is for you and we want to help you sort this out.
To assist us in the investigation, please provide the information below:
Let’s keep the conversation going. Please get back to us!
Thanks,
Emman
Since there are several Rokus with this issue I am only going to give you one for reference:
I cannot provide images or a video but I will explain in detail:
Any updates?
Thanks for keeping us posted, @bradytech!
Sorry for not getting back to you sooner. Please note that this issue is still under investigation.
We truly appreciate your patience, and we'll make sure to update you on any progress.
If you need more help, let us know so we can assist you!
Best,
The Roku Community Team
Okay, thank you. Since my initial post, the problems persist. But now, the Roku TV in our building is having issues connecting to Airplay on our devices so I know it's not just a streaming stick or projector issue. I have tried to rule out any wifi interference or glitches but the issues are sporadic so there isn't one common area of the building that is having this issue.
Thanks for keeping us in the loop, @bradytech!
Could you also provide the device details of your Roku TV so we can have it investigated? This will help us gather more information and resolve the issue quickly.
Please get back to us.
Best,
The Roku Community Team
Thanks for keeping us in the loop, @bradytech!
Could you also provide the device details of your Roku TV so we can have it investigated? This will help us gather more information and resolve the issue quickly.
We appreciate your help!
Best,
The Roku Community Team
Westinghouse Model: WR70UT4212
Hardware ID: G892X
Serial Number: 14.1
Device ID: S13Y338GH52L
Thanks for the follow-up, @bradytech!
We truly appreciate your effort, and we'd be happy to pass this forward to the team for investigation.
No worries; we'll keep you posted.
Best,
The Roku Community Team