Features, settings & updates

[Mark614]

I have a Roku Express that updated on 1/17/24. After the update loaded, it went to the opening screen, then went blank, and went back to the opening screen. It continues to do this and never goes to the Home Screen. All I see are the dancing letters. I’ve tried reseting It by unplugging the adapter, using the reset button and using the remote button sequence. I’ve also replaced my batteries in my remote and nothing is working. I have had the same exact set up for about two years with no problems. It all started after yesterday’s update. Any suggestions?

Model #3930x

SN: S008299SLXSD

[renojim]

Assuming you're using a USB power adapter plugged into the wall and not the TV's USB port, I think your only option is a factory reset.

How do I factory reset my Roku® streaming device? | Official Roku Support

[Mark614]

I have tried resetting with no luck. 

[RokuTakashi]

Hi, @Mark614

Thanks for posting here in the Roku Community.

We acknowledge the issue you've encountered, and we'd like to assist further. By any means, have you performed a "factory reset" to your Roku device by pressing the reset button at the back of your Roku device for 20-30 seconds while it is on and the LED light blinks?

Please keep us posted.

All the best,
Kash

[Mark614]

Yes. I have tried this multiple times. I’ve held the reset button for 5 seconds all the way up to 60 seconds. It just continues to return to the start screen with the dancing Roku letters. 

[Naiveatheart]

Kash, 

I too have been impacted by the Jan 2024 update. It has rendered my tv useless. Factory reset, network reset, delete and redownload apps. No luck. YoutubeTV, HULU, DisneyPlus, Apple, Bravo. Nada. I cannot watch a single thing on my TCL Roku without the screen either going blank or the show playing 2-3 seconds of whatever the selected options is and then delivering an error message.

I sure hope Roku had more advice than a factory reset when their update is what’s made our devices non-operational. For those of us with a Roku TV the words “compensation” come to mind. 

[ShanynP412]

And now it has happened to me.  I wish Ruko would have sent an email letting it's user know there was an issue. I would have never updated. Not happy about this; My 3 year old isn't happy either..at all

[Sallyjc]

Has anyone received a solution for this pls ?

[TostiIJzer]

I have the same issue, updated today and in a boot loop ever since. Tried factory resetting, different USB and HDMI cables, but nothing worked.

Hope they come up with a fix for this soon! 

[RokuERey]

Hi Community users,

We appreciate you reaching out and welcome to the Roku Community!

We appreciate your troubleshooting efforts and apologize for any inconvenience.

Regarding this, we'll need support from the appropriate group and assistance from you. Please let us know the information below.

• Model and serial number of Roku devices.

We'll monitor it closely.

Thanks,
Rey