Discussions

[Shae5714]

Our tv is currently not allowing is to use certain streaming platforms (prime & disney+) as it says we have an update to download. Great. Except the update will not go past 2% without throwing error 008. Now, before you go saying to download the update on a usb, done that and it did not work as well 😂

we have reset the tv, restarted our router, power cycled the tv, checked the file on the usb, cleared the cache, and every other suggestion we could find. The usb update takes us to the screen where it asks for the 6 digit pin. There it climbs to 2% and then quits like the other one. Our wifi is amazing on our other roku tv’s so I don’t think that’s the problem. We have only had it for 8 months now and bought brand new. Somebody help lol

[RokuERey]

Hi @Shae5714,

Greetings from the Roku Community

We're sorry for the inconvenience, and thanks for letting us know about this.

Try using an alternative network like a mobile hotspot or ethernet to see if you're able to pass it.

Keep us posted!

Thanks,

Rey

[Corashcar]

Any fix im also having this exact issue 

[Shae5714]

Nope not fixed yet. A guy from Roku said he was going to send us a warranty form or something but hasn’t yet. 

[Shae5714]

Tried that, did not work! It’s been a week or so now and still cannot use it because it won’t update. 

[Harpc]

I have tried every suggestion to fix this issue and still get the same 008 error. Cannot watch Disney until the update happens. Please offer a solution. 

[Shae5714]

Yep ours was the same. All I know is don’t reset your tv or you won’t be able to use it at all 😂 won’t let you connect to wifi without updating, yet the update won’t work 

[AvsGunnar]

@Shae5714 

Have you tried updating using a mobile hotspot (if available to you)?

[Shae5714]

Absolutely! 3 of them in fact. 

[AvsGunnar]

@Shae5714 

I think I would consider Factory Resetting the RokuTV, creating a new Roku account (use different email address than your other Roku account), and use the mobile hotspot to go through the setup and activation of the new account.

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Of course, doing the above may affect any subscriptions. (especially those purchased "through" Roku).  If purchased from provider directly, you would just need to sign into them via the new Roku account.  

If you need to get back to your old Roku account, you would just factory reset again and then use your "old email/roku account" during the setup and activation and your previous account is restored on the RokuTV. (just do not delete or close account from your online dashboard at roku.com and you can easily bounce back and forth to troubleshoot if issue still persists through the factory reset procedure).