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Shae5714
Channel Surfer

Onn Roku tv. Software won’t update.

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Our tv is currently not allowing is to use certain streaming platforms (prime & disney+) as it says we have an update to download. Great. Except the update will not go past 2% without throwing error 008. Now, before you go saying to download the update on a usb, done that and it did not work as well 😂

we have reset the tv, restarted our router, power cycled the tv, checked the file on the usb, cleared the cache, and every other suggestion we could find. The usb update takes us to the screen where it asks for the 6 digit pin. There it climbs to 2% and then quits like the other one. Our wifi is amazing on our other roku tv’s so I don’t think that’s the problem. We have only had it for 8 months now and bought brand new. Somebody help lol

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RokuCarly
Community Moderator
Community Moderator

Re: Onn Roku tv. Software won’t update.

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Thanks for raising your concern here in the Roku Community, @Harpc!

To answer your query above, performing a factory reset on one of your Roku streaming players or TV will not affect the other devices you have even if they are on the same Roku account. 

Please be also aware that resetting your Roku device will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions. Also, before doing this step, ensure you know your network connection's name and password.

We suggest trying this step and updating the software version of it right after. Let us know how it goes and we'll continue assisting you from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator

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35 REPLIES 35
RokuERey
Community Moderator
Community Moderator

Re: Onn Roku tv. Software won’t update.

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Hi @Shae5714,

Greetings from the Roku Community

We're sorry for the inconvenience, and thanks for letting us know about this.

Try using an alternative network like a mobile hotspot or ethernet to see if you're able to pass it.

Keep us posted!

Thanks,

Rey

ERey.
Roku Community Moderator
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Corashcar
Reel Rookie

Re: Onn Roku tv. Software won’t update.

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Any fix im also having this exact issue 

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Shae5714
Channel Surfer

Re: Onn Roku tv. Software won’t update.

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Nope not fixed yet. A guy from Roku said he was going to send us a warranty form or something but hasn’t yet. 

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Shae5714
Channel Surfer

Re: Onn Roku tv. Software won’t update.

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Tried that, did not work! It’s been a week or so now and still cannot use it because it won’t update. 

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Harpc
Reel Rookie

Re: Onn Roku tv. Software won’t update.

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I have tried every suggestion to fix this issue and still get the same 008 error. Cannot watch Disney until the update happens. Please offer a solution. 

Shae5714
Channel Surfer

Re: Onn Roku tv. Software won’t update.

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Yep ours was the same. All I know is don’t reset your tv or you won’t be able to use it at all 😂 won’t let you connect to wifi without updating, yet the update won’t work 

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AvsGunnar
Community Streaming Expert

Re: Onn Roku tv. Software won’t update.

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@Shae5714 

Have you tried updating using a mobile hotspot (if available to you)?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Shae5714
Channel Surfer

Re: Onn Roku tv. Software won’t update.

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Absolutely! 3 of them in fact. 

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AvsGunnar
Community Streaming Expert

Re: Onn Roku tv. Software won’t update.

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@Shae5714 

I think I would consider Factory Resetting the RokuTV, creating a new Roku account (use different email address than your other Roku account), and use the mobile hotspot to go through the setup and activation of the new account.

----

Of course, doing the above may affect any subscriptions. (especially those purchased "through" Roku).  If purchased from provider directly, you would just need to sign into them via the new Roku account.  

If you need to get back to your old Roku account, you would just factory reset again and then use your "old email/roku account" during the setup and activation and your previous account is restored on the RokuTV. (just do not delete or close account from your online dashboard at roku.com and you can easily bounce back and forth to troubleshoot if issue still persists through the factory reset procedure).

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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