Discussions

[Sunshine44]

I have a lot of tv shows stored on what used to be Vudu, then was bought by Fandango, and now speeds that were hdx now only play at sd, and I switch to hdx, it bounced back to sd, however, when I switch to the Googletv I still have plugged in, I get hdx just fine, but the roku tv refuses to broadcast hdx, yet I get hdx from my Google tv just fine.

I knew buying this TV was a waste of money, I have got to quit listening to the best buy people, they are all in it for a sale. Roku sucks. 

I have hdmi cables, I have 4k capacity, yet the bloody tv is not allowing it to play hdx. 

Has anyone else experience with this in Fandango at Home aka Vudu 

[seannetzel]

I'm having the exact same issue.

I have a 2018 TCL Roku 4K TV that has become slow and laggy so I bought a new Roku Ultra (2024) and it's having this problem. I returned it for a Streaming Stick 4K, and it also has the exact same problem.

However, if I go back to the built-in Roku on my TV, it plays fine.

I think it's something with the external Rokus.

In my case I'm particularly noticing this with The Twilight Zone. I own HDX but it constantly forces SD quality. To make matters worse, if I try to exit the show, it freezes and I have to click Home and entirely restart the app.

No resolution for me but I think it's a Roku problem and I'm getting fed up with Roku as a platform.

[RokuCarly]

Welcome to the Roku Community, @seannetzel!

Thanks for reaching out. We'd be more than willing to review your concern to help you get back on streaming at your convenience.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Which specific app are you experiencing this from?

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[seannetzel]

Hi Carly,

I already had returned the 2024 Roku Ultra, believing it to be defective. 

I just boxed up the Roku Streaming Stick 4K for return as well as I'm frustrated with having worse video playback than my laggy stock Roku in my 2018 TCL TV. 

That said, I have the SKU (3820R2)  and SN (S0J7345NHX0) for the Streaming Stick 4K. 

Both devices are the most recent models on the most recent software updates/firmware from 10/9/2024. 

I'm experiencing this specifically with the Fandango at Home app (formerly VUDU). I reached out on their support forums as well but haven't heard back yet. 

[RokuCarly]

Hi, @seannetzel.

Thanks for responding and for providing us with further information about this. 

Since this is an isolated case within the Fandango at Home app, we highly suggest coordinating this directly with the channel provider as they manage and maintain their app on the Roku streaming platform independently. 

It may be possible that their content is unable to play HDX. In the meantime, we're glad to hear you've already communicated this with their Support team. 

We hope this will be sorted out soon.

Best regards,
Carly