Discussions

[gayangamc]

Hi everyone,

I'm experiencing a frustrating issue with my TCL Roku TV. As shown in the attached picture, my home screen is not displaying any of the usual options, apps, or inputs. The screen remains blank with just the TCL Roku TV logo and the current time visible.

Here are the details of the problem:

1. Home Screen: The home screen does not display any apps, HDMI, USB, or any other input options.
2. Functionality: The volume buttons work, and the * button activates voice commands, but I can't access any apps or inputs.
3. Software Update Attempt: When I tried to update the software manually, it displayed a message saying "input code is invalid." I've successfully updated the software several times using Wi-Fi in the past.

I'm not sure what might be causing this issue or how to fix it. Has anyone else experienced this problem? If so, what solutions worked for you?

Any help or suggestions would be greatly appreciated. Thank you!

[renojim · Accepted solution]

Several people have reported this with different brands of Roku TVs.  The only solution I've seen is to factory reset the TV.  Before you do that, make sure you've tried unplugging the power for several seconds to force a reboot (don't just turn it off and on).

How to factory reset your Roku® streaming device | Official Roku Support

[Chell]

Currently on day 4 of 55"TCL Roku TV on a blue screen. Woke up and TV wouldn't do anything but turn on and off. Later in the day the sound came on but still blue screen. Have googled and spoke with Roku and tried everything I read and they said....STILL BLUE SCREEN AND SOUND ONLY!! And wouldn't you know warranty ran out less than a month ago. Any ideas or help would be greatly appreciated 

[gayangamc]

Completly resetting worked for me but now I have a different problem of flashing colors. I should have gone for Samsung or LG 😞 This is my second problem constantly 😞

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee