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[antdude]

Twice within a week, 28" TCL Class 3-Series Simply Smart LED (28S305)'s Roku (smart) seems to have crashed in YouTube (not logged in) when trying to play FoxSports' YouTube soccer highlights videos. They showed blank black screen in this crash.

First crash was not responding to the remote's buttons even though HDTV's front white light blinked. HDTV finally rebooted after I held down its power button for over five seconds.

About a hour ago, it happened again as its second crash. This time, HDTV's light didn't respond when I used the remote's buttons. Holding down its power button didn't reboot it too. It was like a hard frozen crash. I had to physically unplug and replug its power to power cycle to fix it. 😞

I checked for updates, and they were all already updated. What's going on? Is it from Roku OS v13? I have no idea when this HDTV got it. I assume it was recent. Is there a recent update history log to look at? Spectrum's very slow app doesn't show this crash problems so far.

Thank you for reading and hopefully answering soon. 🙂

[RokuJanadeeK · Accepted solution]

Hi @antdude,

Welcome, and thank you for your post!

We understand that you're having issues with your Roku TV. We would recommend trying the following troubleshooting steps below:

1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
2. Remove the channel > Restart the device > Add channel.
3. To restart your Roku TV, Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

This should fix the problem you're having, but if it doesn't, please respond so we can help you.

Kind regards,
Janadee

[antdude · Accepted solution]

So far, the issue hasn't returned after doing a power cycle after the second crash a few days ago. We'll see...