Channels & viewing

[TLRZ]

My Roku TV will not load FOX NEWS past 13%. What should I do?

[mmears1]

Having the EXACT same issue on all devices. Have removed, reloaded, updated, etc. Roku's answer is to "call Fox News." Great help ..... ugh.  This started a few weeks ago.  Was working perfectly previously.

[Mwoodson]

I’m having the same trouble. App times out and will not open. Worked fine before and no problems with all other apps.

[RokuJanadeeK]

Hi @Mwoodson,

Welcome to the Roku Community!

We understand that you're having issues with Fox News Live not loading Past 13%. We're happy to look into this. We would recommend that you try the following steps:

• Remove the channel >> Restart the device (Settings > System > System Restart) >> Add channel.
• Update the channel by highlighting the app and pressing the star button on your remote.

If the issue is persistent after performing the above steps, please provide us the following details:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[madmonkey2020]

April 27 @5am o ly fox weather will stream. 

[madmonkey2020]

it just the Fox NEWS app and only for -Live- streaming "Fox news go" or "Fox Business". "Fox weather" and on-demand videos stream no problem within the Fox News app. -- was working well for months prior to today 04.hot wire.

oh and have tried with two different cable provider authorizations. spectrum & hotwire.

[RokuJohnB]

Hi @madmonkey2020,

Thank you for keeping us posted here in the Roku Community!

We'll be more than happy to assist you further with this issue that you had with Fox News Live since it was not loading. Please try the troubleshooting steps that @RokuJanadeeK provided above.

If the problem still persists, kindly provide us with the following information below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We look forward to hearing from you soon.

Thanks,
John

[madmonkey2020]

Serial number: YW00HH077853

Device ID: 8N900H077853

Software version: 12.5.5 • build 4174-22

channel version: 5.3 build 2024012601

Tracker ID: 53-169-920

Model: 6114X - Roku TV

GC version: 11.4.28

[RokuJohnB]

Hi @madmonkey2020,

Thank you for the additional information!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[madmonkey2020]

Currently working using Spectrum account authorization. 

When logged in thru Hotwire still hangs on 13%.

TY