Channels & viewing

[Stjrussell]

They keep telling people to do this over and over again but it still doesn’t fix the problem. It doesn’t work. 

[Stjrussell]

Still stuck on 13% after your “fix”

[Falcon7788]

We have 4 TV sets with the main device connected to Comcast / Infinity. On June 5, 2024 I could no longer connect to Fox on any of the three Roku connected devices. Our main unit connected to Comcast works fine. Not sure how to fix the problem.

Thanks,

LNM

[buddybear]

Same issues here!  I've deleted and re-added the app on both of my Roku sticks and that only works for a day.  The next day I have to delete and re-add the app AGAIN!!  This is horrible - we need a fix!

[mmears1]

I just terminated yet another "chat". ROKU HAS THE WORST SUPPORT ON THE PLANET. They either don't listen or are incapable ... or both.  Every piece of info I provided (every time I've contacted them ... which is many) is ignored.  Their ultimate answer is ALWAYS ... contact the Fox News channel partner.  NO SUCH THING EXISTS and I've attempted to communicate that to them to zero avail.

I've contacted Xfinity ... they say contact Roku.  I finally, in total frustration, contacted Fox's (main number).  They had no clue what I was talking about and finally said CONTACT ROKU.

Roku CLEARLY has no intention of addressing this ongoing problem.  Every time I ask if ANYONE AT ROKU is aware of how well-documented this is on Roku Community Pages ... they act like it's their first time ever hearing about any of it.

1000% useless.


 

[TLRZ]

Why is there no fix for this? What you recommended Does NOT work. What do we do????????????

[mmears1]

This issue is WELL-DOCUMENTED (and has been for a very long) across the Roku Community Support pages.  Unfortunately, EVERY Roku encounter included them (Roku) acting like it's the first time they've heard of it.

Save yourself lots of time.  They'll tell you to power your device off/on, to remove and reinstall the app, to change system settings, etc.  Finally, they'll tell you "It's not a Roku problem" and to "contact Fox News Support."

This has been ongoing since late 2022 (again, WELL documented within Roku). Clearly, they have NO plans to remedy the problem.  In fact, even when you tell them you've done all their (ridiculous) steps during previous contacts, they ignore you and repeat the SAME things.

ABYSMAL customer service. Actually, a complete joke.  Next step for me is getting rid of all Roku devices.  Moving to Amazon Fire Sticks or Chromcast Devices.

[Milmil23]

This is ridiculous!!!!!  I have to do a system restart to get it to work.

[Stjrussell]

Even that doesn’t work for me 

[Stjrussell]

And Roku has no response to these comments and complaint @mmears1 🤦🏼‍♀️