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GHBest1
Reel Rookie

New Problem with Roku and Spectrum Cloud DVR Service

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In the last ten days, I now cannot view a show being recorded in the Spectrum DVR Cloud service until the recording is finished.  This is a new problem that I have confirmed with other Roku users on Reddit subgroup Spectrum.  So if I record a 3-4 hour game, it will show up as a show being recorded in My Library, but it will not play until the recording is done.  Spectrum doesn't have any answers to this new problem.  So is it a Spectrum problem or a Roku problem?

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RokuTakashi
Community Moderator
Community Moderator

Re: New Problem with Roku and Spectrum Cloud DVR Service

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Hi, Community users.

Thanks for keeping this thread posted regarding the issue you've encountered with the Spectrum Cloud DVR Service.

For this matter, we advise everyone to check this support article by Spectrum for Resolving issues related to DVR.

Additionally, you can contact Spectrum's support and inquire further about if the issue has not been resolved by the guides provided in their support article. For more information, you can contact them at: Spectrum Support & Help Center

We appreciate your participation and engagement here in the Roku Community. Feel free to let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator

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40 REPLIES 40
JWS9518
Streaming Star

Re: New Problem with Roku and Spectrum Cloud DVR Service

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@GHBest1 

That has been reported to Spectrum and they are aware of the issue.  Spectrum is supposedly working on a fix.  I would also suggest reporting it to Spectrum as well.  The more that complain, the quicker they fix it.

Spectrum Cloud DVR is notorious for issues like this, not only with Roku but other devices including their own.

RokuTakashi
Community Moderator
Community Moderator

Re: New Problem with Roku and Spectrum Cloud DVR Service

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Hi, @GHBest1 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing with us your concern regarding the Cloud DVR services with Spectrum while streaming on your Roku device.

For this matter, it is advisable to contact Spectrum's support team and inquire further for assistance regarding the DVR services. They can help you resolve the issue by providing you with a workaround or creating an update with their service.

To contact them, refer to Spectrum Support & Help Center

Hope this will be resolved soon.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator
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GHBest1
Reel Rookie

Re: New Problem with Roku and Spectrum Cloud DVR Service

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Replying to your reply, I originally posted this problem on the Reddit Spectrum subgroup, where some replied they weren’t experiencing the same problem.  But then one person replied he was having the same problem and he uses Roku like me. Another person just said he sees the problem on his two TVs that use Roku, but not when he streams on his PC.  I did call Spectrum but they said it is a Roku problem.  Thus why I posted this on the Roku subreddit. 

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Gomez1
Channel Surfer

Re: New Problem with Roku and Spectrum Cloud DVR Service

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I have the same problem, but it works fine on my iPad…like it used to be on the Roku Spectrum app.

JWS9518
Streaming Star

Re: New Problem with Roku and Spectrum Cloud DVR Service

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I think that actually depends on the Spectrum tech or customer support person you talk to. Some Spectrum techs are aware of the issue and some are not.  There are a few posting about it on Spectrum's community forum about the same issue.   These are some of the same issues that Cloud DVR started having before degrading badly several months ago.  It took 3 months before they even acknowledged that they were woefully unprepared for a large number of customers switching to their Xumo boxes and Cloud DVR.  So, I would not be surprised that Spectrum is going to be slow to respond again. 

I would hope that Roku techs would work with Spectrum techs to help resolve it, but I don't know how likely that will happen.  I think though that Spectrum has some technical issues that are not necessarily related strictly to Roku.   

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JWS9518
Streaming Star

Re: New Problem with Roku and Spectrum Cloud DVR Service

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It is also possible that the issues with Spectrum Cloud DVR are regional as well, which would explain why not every Spectrum customer is seeing the issues, or at least not seeing them yet. 

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JWS9518
Streaming Star

Re: New Problem with Roku and Spectrum Cloud DVR Service

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However, more and more people, seem to be posting on Spectrum that they are also seeing the issue, so hopefully, the more that complain, the quicker they will address the issue.

Pburk
Newbie

Re: New Problem with Roku and Spectrum Cloud DVR Service

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I'm having the same issue. I thought I was losing my mind. I just got out of a chat with Spectrum and apparently they were aware of the issue and a working on it but I have my doubts as this has been going on for a couple weeks at least. They did give me a $10 discount on my bill for the issue. 

 

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JWS9518
Streaming Star

Re: New Problem with Roku and Spectrum Cloud DVR Service

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Good to know that they are finally paying attention to the issue.

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