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Tkunkeli
Newbie

Loading paramount plus from Roku

It appears to load.  Goes through the process of activating the paramount account.  Then returns back to signing in and back to activating again, and again.  The Roku is about 7 years old as wells the Samsung TV.   Have another Samsung that is older that I just bought a new Roku for and it loaded with no issues.  Can it be that the old Roku’s are the issue?

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2 REPLIES 2
JWS9518
Streaming Star

Re: Loading paramount plus from Roku

What is the model number of the Roku?

 

Have you tried doing a system restart or unplugging the device for 60 seconds and see if that helps?

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Loading paramount plus from Roku

Hi, @Tkunkeli Welcome to the Roku Community!

We understand that you are having trouble with the Paramount+ app not loading on your Roku device, and we want to help you resolve this issue. 

Firstly, could you please let us know which Roku device you have, along with the serial number? Also, is the issue occurring only on the isolated channel?

In the meantime, we strongly recommend following the steps outlined below to see if they can help resolve the issue:

 Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.

Please keep us posted!

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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