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pmazzuchelli
Channel Surfer

Apps not loading on main screen

IMG_0047.jpeg

2 REPLIES 2
renojim
Community Streaming Expert

Re: Apps not loading on main screen

A lot of people have been reporting this lately.  For some, a "System restart" found under Settings->System or Settings->System->Power (depending on your Roku model) fixes it.  At least one person reported that moving an app by highlighting it and pressing * on the Roku remote and choosing "Move app" gets it to appear.  It can always be moved back.  If either of those works, let us know.  I haven't seen anything from Roku that would indicate that they know what the problem is or what the definitive solution is.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Apps not loading on main screen

Hi @pmazzuchelli,

Thank you for bringing this to our attention. We understand that you're having issues with the apps not loading on the main screen. We appreciate the photo you have provided.

Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details?

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee
Nadee K.
Roku Community Moderator
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