Account, payments & subscriptions

[kblevins3]

How do i speak to someone live?

[RokuERey]

Hi @kblevins3,

A warm welcome here in the Roku Community!

We're happy to help you with this. 

Here is what you can do.

• You can check our support page here: How do I manage or cancel a channel subscription?
• Or if you need a hand, you can reach our Account and Billing team here: Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope this helps!

Thanks,
Rey

[z9__9ll-]

Paula,

Where is my credit of 124,58 on my subscription which I cancelled.

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @z9__9ll-!

We appreciate you reaching out for support, and we'd be happy to further assist with the charges and how to get a refund for your canceled subscription.

Before proceeding, please confirm which specific channel subscription you are referring to and how you purchased it. If this is through Roku, we highly recommend contacting our Account and Billing team, as they'd be happy to sort this out for you.

We have a Support website dedicated to this: Roku Account and Billing Contact Us.

Otherwise, if this is purchased directly from the channel provider themselves, we suggest seeking assistance from their Support team to process the refund for you.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

[Laurinette]

Good luck with those instructions.  I've tried to "cancel my subscription" as per the instructions, but my account says I have no subscriptions.  My card continues to be charged every month.  I've tried calling, writing letters, emailing and still I cannot get this monthly charge to be stopped.  The charge is for Peacock TV LLC, but Peacock TV says I have to contact Roku to get the charge discontinued.  Roku has conveniently made it so that no one can call or reach them to discontinue.  I've canceled debit cards and received replacement cards, yet Roku still seems to charge the new cards and I know I have not given the new card number.  I guess my next step will be to close my bank account so that Roku won't be able to charge me any longer.

[Kittykat7]

My grandson didn't realized what he done but he added Paramount to my account and it has a monthly amount I wish to cancel that so how do I do that and also block him from doing it again 

[RokuJharra-Q · Accepted solution]

Welcome to the Roku community, @Kittykat7!

We understand that you're interested in canceling your Paramount account, and we're here to assist you. Here are the steps to cancel your channel and manage your subscription through Roku:  

1. Sign in to your Roku account and go to Subscriptions.
2. Under Active Subscriptions, select the subscription you want to cancel and click on Turn off auto-renew.
3. Continue to use your subscription until the end of your current billing cycle.

Additionally, you can create a PIN (Personal Identification Number) to prevent unauthorized users in your home from making purchases from the Roku Channel Store. Once a PIN has been created, you'll need to enter it to authorize any transaction with the Roku Channel Store. To activate this feature, please follow these steps:

1. Sign in to your Roku account.
2. Under PIN preferences, select Update.
3. Choose your PIN preferences for making purchases and adding apps.
   • Require a PIN to make purchases and add apps
   • Require a PIN to make purchases
   • A PIN is not required to make any purchases or add any apps
4. Select Save preferences.

For further assistance you can visit our support page here: on How to cancel a subscription and on How to create your Roku PIN.

Hope you'll find this info useful. Let us know in case you still have any questions.

Best regards,
Jharra

[Markplumley]

How do I cancel cbs

[Smithnia]

I don’t understand how yall took money out my account and I’m not even subscribed to yall