Roku Community

Hendrika · ‎04-01-2024

Am 85 years old how do I get an person

RokuJharra-Q · ‎04-23-2024

Thank you for reporting this issue to the Roku Community, @007djwright!

We understand that it can be frustrating when our support system doesn't work as expected, and we apologize for any inconvenience caused.

In this case, we highly suggest trying to access our Roku Support page using a different browser, smartphone, or device. Additionally, consider clearing the cache. It is also important to ensure that your internet connection is stable.

Please let us know if there is anything else we can do to assist you, and we will gladly follow up.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

RokuJechealR · ‎05-22-2024

Hi @DamnYankee1,

Welcome to the Roku Community!

We certainly understand your concern about needing help canceling your subscription to the Sling TV channel. For your concerns, please be advised that you may unsubscribe from the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:

Press Home on your Roku remote
Highlight the channel you want to cancel
Press * on your remote to open the options menu
Select Manage subscription
To unsubscribe, select Cancel subscription
To confirm, choose Cancel subscription
Select Done

To cancel or unsubscribe from a mobile device or PC:

Go to my.roku.com on your computer or smartphone.
If prompted, sign in to your Roku account.
Scroll down and select Manage your subscriptions.
Locate the channel under Active Subscriptions.
Select Turn off auto-renew
Choose a cancellation reason to complete the process and select Continue to cancel

You may also refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

If you need additional help, feel free to contact Roku support.

Please let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

RokuEmmanuel-D · ‎08-02-2024

Hi, Community Users!

Greetings from the Roku Community!

We understand you wanted to reach out to our support team for assistance with your Roku account charges. No worries; we're here to help!

If you believe there are unrecognized charges on your Roku account, we recommend reaching out to our Accounts and Billing support team for assistance. Our dedicated team specializes in addressing these types of concerns and will provide you with expert support to help resolve any billing disputes.

To be able to talk to a live agent via Phone, Chat, and Email. Just navigate to the Accounts, Payments, and Subscriptions section and click the options below:

For future reference, you can visit these support articles to help you manage your subscriptions and locate unrecognized charges on your account:

We are hoping that everything will be sorted out for you soon.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

RokuArjiemar · ‎10-06-2024

Hello Community Users!

We appreciate you contacting us about the billing or charges on your Roku account. We're pleased to assist you.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information, please see this: What to do if you don't recognize a charge on your Roku account.

If you have more questions about identifying Roku charges, see the following resources for additional help:

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

RokuArjiemar

Hello! @Qtgramma,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us about your charges! We're here to help and are happy to assist you with any questions.

Check your billing statement to see how the charges appear. All transactions from Roku will be listed as "Roku," "Roku for <app/provider>," or "The Roku Channel."

Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance, you can  contact customer support

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

RokuTakashi · ‎04-01-2024

Hi, @Hendrika

Greetings, and welcome to the Roku Community.

We appreciate your query for support, and we'd be glad to assist. Could you please tell us more about the issue you've encountered so we'll be able to provide you with assistance? Is this related to your Roku device, or about a charge on your Roku account?

In the meantime, you can reach out to our Support team by following the steps below:

Visit support.roku.com/contactus
Sign in to your account
Choose a category that best describes your inquiry/concern.
Select your Roku device product (skip if you chose Accounts and Billing support).
Continue to proceed with the option to contact a live representative.

With the steps provided above, our Support team is available to assist you accordingly.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

Brooke999 · ‎04-20-2024

I’ve been trying to call number there is no answer

I purchased American pure flix on my phone and can’t sign on to it on Roku tv it’s only option is to purchase it not a sign in option since I already purchased the channel from my phone 🙄

RokuBernie-D · ‎04-22-2024

Hi @Brooke999,

Greetings from the Roku Community!

We appreciate you choosing our support with the issue you are experiencing with your Flix channel. For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.

In the mean time, you can do these steps.

Remove the channel from the Roku device. Steps to remove channels: please check this link: How do I remove channels from my Roku streaming device?
Restart your Roku device: Go to Home > Settings > System > System Restart/Power > System Restart.
Re-add the channel back to the Roku device. Steps to remove channels: please check this link: How do I add channels to my Roku streaming device?

We hope that's helpful. Happy Streaming!

Warm regards,
Bernie

Bernie D.
Roku Community Moderator

007djwright · ‎04-23-2024

That is not working. I have tried 3 times today - have filled out all the info needed to send, then I get an "oops, try again later". Very frustrating!

RokuJharra-Q · ‎04-23-2024

Thank you for reporting this issue to the Roku Community, @007djwright!

We understand that it can be frustrating when our support system doesn't work as expected, and we apologize for any inconvenience caused.

In this case, we highly suggest trying to access our Roku Support page using a different browser, smartphone, or device. Additionally, consider clearing the cache. It is also important to ensure that your internet connection is stable.

Please let us know if there is anything else we can do to assist you, and we will gladly follow up.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

007djwright · ‎04-23-2024

I have tried two different devices, thereby using 2 different browsers. Internet connection was working great every time.

RokuJharra-Q · ‎04-24-2024

Thanks for keeping us posted, @007djwright!

We appreciate the attempts to contact us through our support page. And we want to let you know that we're here to help you out in any way we can. We just wanted to give you a heads-up that we've sent you a private message. Please check your inbox, and we'll continue assisting you from there.

Thank you for your cooperation.

Sincerely,
Jharra

Jharra Q.
Roku Community Moderator

gonewild4u · ‎04-25-2024

I canceled my subscription 3 different times on line on my account but you continue to bill my credit card .I disputed it to credit card co.and it showed up again this mo.WHY CAN I NOT GET IT TAKEN CARE OF??

RokuJharra-Q · ‎04-25-2024

Greetings from the Roku community, @gonewild4u!

We have noticed that there might be some issues related to the charges on your account, and we're here to asssist!

To request a refund, our accounts and billing team will be willing help you. To resolve the issue, we kindly ask you to visit the Roku support page and select "Account, Payment, and Subscriptions." From there, please get in touch with our accounts and billing team and provide them with detailed information about these charges to assist you further.

If there is anything else we can assist you with, please do not hesitate to let us know.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

Roku Community

Account, payments & subscriptions

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