Account, payments & subscriptions

[fran1954]

I need to speak with someone.  It keeps telling me my Roku Pin is invalid.  I’ve gone through all the steps to change the PIN but nothing works

[fran1954]

How do I speak to a person.  I have changed my PIN over and over but it still keeps saying “invalid PIN”

[fran1954]

Not helpful.  Did you read what I wrote?  I’m not trying to cancel a subscription.  

[Ohio0001]

please stop billing me for the Hallmark channel. I tried to stop it previously within 7 days of the free trial and I was to be charged to DC it. However, I do not see a charge to DC it, just the recurrent charges of $6.40/mo. since May 2024.

[VicChick76]

Is there not a person in customer service?  No One will answer this person nor me~

[VicChick76]

None of the questions answer my question.  I know you THINK you've covered everything, but you have NOT.  I need to know IF the solar panels will become available again.  Or do I go to WYZE?

[Noty]

Why is Roku taking money out of my bank account every month for Roku channel when it's FREE?! EVERY MONTH I see 4.99 3.79 3.79 what is this ? No one ever answers that phone I'm switching back to a fire stick..not dealing with this 

[mom4life65]

A charge on my acct

[RokuEmmanuel-D · Accepted solution]

Hi, Community Users!

Greetings from the Roku Community!

We understand you wanted to reach out to our support team for assistance with your Roku account charges. No worries; we're here to help!

If you believe there are unrecognized charges on your Roku account, we recommend reaching out to our Accounts and Billing support team for assistance. Our dedicated team specializes in addressing these types of concerns and will provide you with expert support to help resolve any billing disputes.

To be able to talk to a live agent via Phone, Chat, and Email. Just navigate to the Accounts, Payments, and Subscriptions section and click the options below: 

For future reference, you can visit these support articles to help you manage your subscriptions and locate unrecognized charges on your account: 

• What to do if there is a charge you don't recognize on your Roku account
• How to manage and cancel a streaming subscription

We are hoping that everything will be sorted out for you soon.

All the best,
Emman

[julioc]

how do I get a live agent to discuss my problem?