Account, payments & subscriptions

[demianl27]

Not true.  I went to the support page and selected contact or talk to an agent regarding subscriptions.  Then I got a popup that said I don't have any subscriptions.  Well then stop charging me for one!!!  The MAX website says my subscription is billed through Roku - when I click on manage subscription it brings me to the Roku site.  Roku says I have no subscriptions yet my credit card has a monthly Roku charge.  What a scam.

[demianl27]

The phone number shared above is legit.  I'm on hold right now and hope to get this resolved.  Roku is making this way too hard to cancel, this level of deceit should be illegal.

[RokuMaryEF · Accepted solution]

Hey everyone,

For certain issues and devices, we offer agent-assisted support.

• Find Support Options: Check out our available support options here.

For Billing Inquiries:

• Manage and view your subscriptions: Log in to your Roku Account at my.roku.com. Still have questions? Reach out to support.roku.com!

Let us know if you have any questions!

Thanks,
The Roku Community Team

[siddyboy6]

i want cancel everything

[westfallgang]

I amm not finding a phone number ANYWHERE? Please share.

[dadgotch]

NOTHING ON THE SCREEN WORKS.  Roku screen had QR code and some icons that are useless.  Please give me someone to speak with

[dadgotch]

I NEED HELP!

[JWS9518]

@westfallgang @dadgotch 

If you go to the link provided by the moderator in this post and scroll down on that page where it says agent support (Check support options)..click that, accounts & payments, click that, question about a charge, then you should be given an option to chat/talk with a Roku support person.

I would not trust anyone posting a number here unless it is a Roku moderator or a Roku employee.

[dadgotch]

Where is the link?  I've been all over this helpless help site and now you reply to go to a link that I don't know where it is.

[JWS9518]

@dadgotch 

See the post by RokuMary, link is in purple with an underline.