Account, payments & subscriptions

[renojim]

@minto, try accessing it through "The Roku Channel" app.

[kartikaryan2703]

thanks

[vufindr954]

You don't. The customer service for Roku, is **bleep** or doesn't exist. I tried to setup a remote yesterday and got the code almost 24 hours later ! I needed it yesterday, literally. If I remember correctly they are only good for about an hour, so those codes have already expired as well. CS is so bad if you haven't notice there isn't even an area on the site that mentions how to contact a rep, employee etc. for Roku. ! They already have your money, they don't care what happens after that.

[RokuMaryEF · Accepted solution]

Hi Roku Community Users,

Welcome to the Roku Community! Whether you have questions, need help, or want to connect with other Roku users and experts, you're in the right place. Here's how you can get the most out of the community:

What You Can Do:

• Search the Community: Explore the Roku Community forums to see if someone else has already discussed the same issue and might have found a solution.
• Start a New Thread: If you can’t find an existing discussion, feel free to create a new thread with your question or issue.

Support Options:

• Agent-Assisted Support: For certain issues and devices, we offer agent-assisted support. You can check out our available support options here.

• Billing Inquiries: For an account or billing-related questions, please manage your subscriptions directly by logging into your Roku Account.

• Roku TV Support:

  • If you have a Select, Plus, or Pro Series Roku TV made by Roku, you can contact Roku support directly or find product-specific information online.
  • If your Roku TV was made by a different manufacturer, use the links below to find setup and troubleshooting help:
    • How to Contact Support for the Manufacturer of Your Roku TV
    • Where to get support for your Roku TV | Official Roku Support

Feel free to reach out if you need any help or have any questions. We're here to assist you!

Happy Streaming! 💜

Thanks,
The Roku Community Team

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