Account, payments & subscriptions

[RokuArjiemar · Accepted solution]

Hello! @Qtgramma,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us about your charges! We're here to help and are happy to assist you with any questions.

Check your billing statement to see how the charges appear. All transactions from Roku will be listed as "Roku," "Roku for <app/provider>," or "The Roku Channel."

Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance, you can  contact customer support

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar

[TL11]

I received a notice from Frendly tv that I must pay $7.50 per month for my roku I did not contact this company for whatever they are and never had any problem with my roku, also they are wanting $15.99 to cancel my roku. They charged my credit card for this I don't know how they got my number. I had this charge blocked on my card and would like to know if this is a real company and if I don't subscribe for this will I lose my roku service?

[renojim]

@TL11, that sounds like a scam.  There is a Frndly TV app, so they may be trying to confuse people unless you actually have that app and then there may be some kind of confusion.  There's no charge to use a Roku device and no such thing as "Roku service" that could be lost - you would only lose access to that one app without a subscription to it.  I've never heard of a charge to cancel a service, so it really, really sounds like a scam.

[Chuckb1948]

I Have a billing issue

[RokuReynan-L]

Hi, @Chuckb1948.

Welcome and thank you for posting here in the Roku Community!

We see that you have a billing concern. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[KA31]

i need to talk to someone about a billing question

[RokuReynan-L]

Hi, @KA31.

We appreciate you reaching us here in the Roku Community!

We see that you wanted to talk to our representative. In this case, you may refer to the post above.

Furthermore, you may visit this support article on what is Roku’s support policy?

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Zenayzia1]

I don't want Roku and didn't authorize this payment...I need to be reimbursed immediately because I have a family emergency and have to leave tonight for Texas please this is so annoying I can't wait for days

[RokuReynan-L]

Hi, @Zenayzia1.

Welcome to the Roku Community!

Thanks for reaching us about the unrecognized charge on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

To avoid any future unrecognized charges, we suggest adding a PIN to your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards,
Reynan

[toni1971]

i have never had a company that you can not get intouch with goes every rout so you cant talk to someone and it total bull **bleep**