Account, payments & subscriptions

[renojim]

@TL11, that sounds like a scam.  There is a Frndly TV app, so they may be trying to confuse people unless you actually have that app and then there may be some kind of confusion.  There's no charge to use a Roku device and no such thing as "Roku service" that could be lost - you would only lose access to that one app without a subscription to it.  I've never heard of a charge to cancel a service, so it really, really sounds like a scam.

[Chuckb1948]

I Have a billing issue

[RokuReynan-L]

Hi, @Chuckb1948.

Welcome and thank you for posting here in the Roku Community!

We see that you have a billing concern. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[KA31]

i need to talk to someone about a billing question

[RokuReynan-L]

Hi, @KA31.

We appreciate you reaching us here in the Roku Community!

We see that you wanted to talk to our representative. In this case, you may refer to the post above.

Furthermore, you may visit this support article on what is Roku’s support policy?

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Zenayzia1]

I don't want Roku and didn't authorize this payment...I need to be reimbursed immediately because I have a family emergency and have to leave tonight for Texas please this is so annoying I can't wait for days

[RokuReynan-L]

Hi, @Zenayzia1.

Welcome to the Roku Community!

Thanks for reaching us about the unrecognized charge on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

To avoid any future unrecognized charges, we suggest adding a PIN to your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards,
Reynan

[toni1971]

i have never had a company that you can not get intouch with goes every rout so you cant talk to someone and it total bull **bleep**

[minto]

I am and 80year old and since I revised my Visa data, I cannot get Britbox, the Apps is there and when I select it asks me to subscribe, yet tells me I have it trough Roku.

Can someone HELP me

[eddiebrannan007]

The on line program to change payment method will not accept my card’s expiration date! Tried multiple times!!!

   I keep getting routed to the same failing site!!! Been trying for a week now and cannot speak to anyone!!