@Nanci1, you have to contact support at https://support.roku.com/contactus, but before you do that, are you certain that you don't have more than one Roku account? If you have more than one Roku device, check the email address that's displayed under Settings->System->About on each one. Also, if you ever had a device and gave it away, sold it, or returned it, it could still be linked to an account you've forgotten about. Finally, people have been know to enter their CC information on someone else's Roku device when traveling or visiting a friend or family member. And last but not least, don't disregard the possibility of fraud - not from Roku, but from someone using Roku's name which is surprisingly easy to do on a statement.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
