Account, payments & subscriptions

[Spencert67]

I need to talk to a live person please at once 

[RokuReynan-L]

Hi, @Spencert67.

Welcome and thank you for posting here in the Roku Community!

We understand that you want to reach our live support. To do so, you may refer to @RokuJharra-Q's accepted solutions above.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Nanci1]

I can't get thru to anyone at Ruko ,I'm being charged for Disney+, Disney says I don't have it & Ruko says I have no subscriptions yet my bank statement says Disney+ thru Ruko 7.99 ,so frustrated,been trying to figure this out for hrs, only real person I've talked to was customer support at disney

[renojim]

@Nanci1, you have to contact support at https://support.roku.com/contactus, but before you do that, are you certain that you don't have more than one Roku account?  If you have more than one Roku device, check the email address that's displayed under Settings->System->About on each one.  Also, if you ever had a device and gave it away, sold it, or returned it, it could still be linked to an account you've forgotten about.  Finally, people have been know to enter their CC information on someone else's Roku device when traveling or visiting a friend or family member.  And last but not least, don't disregard the possibility of fraud - not from Roku, but from someone using Roku's name which is surprisingly easy to do on a statement.

[RokuReynan-L]

Hi, @KJ24.

Welcome to the Roku Community!

Thanks for reaching out to us and wanting to speak with our representative. In this case, you may refer to @RokuJharra-Q's accepted solutions above for more information.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Qtgramma]

I want to talk to SOMEONE! I just have a simple question!

[Qtgramma]

Is Roku + Disney the same as Roku?

[RokuArjiemar · Accepted solution]

Hello! @Qtgramma,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us about your charges! We're here to help and are happy to assist you with any questions.

Check your billing statement to see how the charges appear. All transactions from Roku will be listed as "Roku," "Roku for <app/provider>," or "The Roku Channel."

Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance, you can  contact customer support

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar

[TL11]

I received a notice from Frendly tv that I must pay $7.50 per month for my roku I did not contact this company for whatever they are and never had any problem with my roku, also they are wanting $15.99 to cancel my roku. They charged my credit card for this I don't know how they got my number. I had this charge blocked on my card and would like to know if this is a real company and if I don't subscribe for this will I lose my roku service?